Help Desk Analyst

Position Summary

Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants.

Day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of company wide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

This position operates under a hybrid work model, requiring onsite presence Monday, Tuesday, and Thursday, with Wednesday and Friday designated as remote workdays. While this schedule is typical, team or business needs may require additional onsite days. Corporate Office Location Update:
Currently, the Daisy Brand corporate office is located in Dallas, TX at 635 and 75. Anticipated September 2027, we will be moving to the Granite Park business complex in North Plano (intersection of Dallas North Tollway and Sam Rayburn Tollway). Travel Requirements:
Up to 5%

• Proactively monitor network infrastructure and respond rapidly to issues
• Serve as primary contact for local PCs, server, and network technologies
• Configure and deploy workstations, servers, and network hardware
• Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
• Update progress and resolution for reported issues within ticketing system
• Create and update technical and end user training materials
• Provide high quality support to end users

Other duties as assigned.

• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices
• Proven record of supporting and provisioning technical solutions

• Self-motivated, energetic, organized, and customer service focused
• Communicate effectively to end users and other IT team members
• Possess a drive to learn and teach
• Possess effective troubleshooting skills, be methodical and detail oriented
• Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
• Technical knowledge of cabling installation and troubleshooting
• Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments
• Fresh Service – Helpdesk software
• Smart devices – iPhone/iPad/Android
• Printer/Print server support
• Microsoft Cloud Technology – Intune, Azure AD, O365
• Computer – Lenovo Think Pad/HP
• Messaging – Microsoft Exchange
• Collaboration – Microsoft Share Point
• Backup and recovery software – Acronis and Avamar
• Switches and routers – Cisco and Brocade

Daisy Brand is the market leader in two billion-dollar categories – sour cream and cottage cheese. Headquartered in Dallas, Texas, we’ve earned the trust of Americans through consistency and quality across five generations as a family-owned company. Our success has been guided by a simple belief: good food, much like good work, starts with integrity. That mindset continues to shape how we make our products, run our business, and support the people behind the brand.

At Daisy Brand, tradition and innovation go hand in…