It Business Analyst .info Tech - Strategic Engagement

Job Description

Specializes in functional, technical, and/or user areas of the organization and provides consultative assistance in the analysis and design of systems. Acts as a liaison between the non-technical user and other technical staff to ensure the user requirements are met in the most effective way.

Specializes in functional, technical, and/or user areas of the organization and provides consultative assistance in the analysis and design of systems. Acts as a liaison between the non-technical user and other technical staff to ensure the user requirements are met in the most effective way.

• Identifies opportunities for improving business processes through information systems and non-system changes; assist in proposals to develop new systems and operational changes.
• Researches and prepares statistical reports using data from systems and surveys; consolidates information into cohesive and understandable deliverables for management decision-making.
• Consults with business unit leaders and staff to identify, define, and document business needs and objectives, current operational procedures, challenges, input and output requirements, and system level access.
• Acts as a liaison between departmental end-users, technical analysts, and developers in the analysis, design, testing, and maintenance of systems to ensure optimal operations.
• Analyzes the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
• Plans, organizes, and conducts business process reengineering/improvement projects and management reviews.
• Conducts change impact analysis to assess the potential implications of changes and document business rules, functions, and requirements.
• Assists in formulating and defining systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements.
• Identifies processes for improvement, documents existing processes, and identifies and analyzes fit/gaps between current processes and the desired state.
• Works in conjunction with the assigned Project Manager to ensure the project goal is accomplished.
• Tracks and documents changes to business processes for functional and business specifications.
• Performs other duties as assigned.

Education, Experience and Training:

Education and experience equivalent to a Bachelor's degree from an accredited college or university in Business, Information Systems or in a job related field of study. Master’s degree preferred. Three (3) years of job related experience. Experience in delivering business analysis and/or experience in one or more of the following areas: business transformation and optimization, business relationship management and business process management preferred.

• Knowledge of business analysis, delivering software implementations and/or software development projects working in all phases of the SDLC utilizing waterfall and/or agile methodologies; knowledge of customer management.
• Knowledge of existing, new and emerging technologies and ability to practically apply them to new business designs and business models to achieve targeted business outcomes.
• Knowledge in all aspects of designing and constructing business capabilities, value streams, business processes, and organizational structures.
• Knowledge of facilitation of projects and products, and organization change management.
• Knowledge of metrics development.
• Knowledge of business process management, workflow and integration methods and tools.
• Skill in using Microsoft Office, Visio, and Project; have familiarity with MS Teams and SharePoint.
• Ability to demonstrate analytical and conceptual skills.
• Ability to demonstrate statistical and information analysis skills.
• Ability to create original concepts and theories for a variety of projects.
• Ability to establish and maintain a high level of customer trust and confidence.
• Ability to analyze project and product needs and determine resources needed to meet objectives and solve problems
• Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing.
• Ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public.
• Ability to be…