Sr. Director of Cloud Engineering & Support

• Base Pay $ - $ / Year
• Job Category Salary
• Employee Type FT Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

The physical location for the candidate selected must be within the contiguous United States and ideally in either Eastern or Central standard time zone.

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

The Sr. Director of Cloud Engineering & Support is responsible for overseeing and coordinating the support and delivery of highly available I.T. services and software engineering development services. I.T. services include but are not limited to WAN, LAN, Cloud, Help Desk, Desktop Support, and Server Administration. In addition, this position is responsible for managing I.T. application support, engineering, and outsourced IT vendor relationships that are shared across business units.

The Sr Director of Cloud Engineering and Support manages a budget and staff which includes IT, hardware, software, network management and application support. This position requires a player/coach mentality with high customer service delivery.

• Designing, implementing, andmaintaininghigh availability systems with load balancing, redundancy, and clustering features.
• Responsible to deliver unified communication tools such as Teams Voice, Chat, and Video
• This position will ensure that one technology canleveragethe other for maximum efficiency, cost savings, and customer experience.
• Establishing the vision, strategy and team development that results in the effective delivery of all internally managed systems, cloud-based infrastructure and 3rd party services used across the Komen enterprise.
• Developing collaborative relationships with business leadersin order todrive our IT transformation agenda and corporate strategy.
• Continuously manage and update IT Cloud to match current business applications integration requirements. Manage a pool of engineering resources that can be leveraged to deliver cost-effective/customer focused I.T. initiatives.
• Oversee response of IT Department as a whole to IT service needs. Design procedures, trackresponsesand recommend changes to the VP of IT as necessary to improve overall IT service. Develops,enforcesandoverseesproduction change methodology.
• Responsible for theHelpDeskof the organization. Mustmaintainthe highest level of service during the busiest time of the year. Manages and directs the customer service SLAs and technological interactions such as online chat,emailand coaching phone/communication etiquette for all technicians
• Oversees multiple levels of action plans from individual client IThelpdesk issues to major corporate wide implementations and changes.
• Be responsible forfinal quality assurance on all IT software and equipment rollouts. Design and test implementation procedures for deployment of software and hardware, ensure adequate user notification/documentation exists.
• Oversee IT Projects that help form the IT backbone of the Komen organization. This includes working with the VP of IT on developing technology in the cloud that will help the Foundation cut costs and enhance performance.
• To lead by example and coach/mentor staff to be customer focusedinall that we do.
• Develops andmaintainsinfrastructure budgets, contractnegotiationsand delivery of services.
• Implement andmaintainthe necessary IT standards to efficiently and effectivelyoptimizethe Komen production environments.
• Implement andmaintainthe necessary IT metrics, SLA's and OLA's to deliver a world class service.
• Responsible for the ongoing…