Major Incident Management

Should have good Communication skills
Should hail from a Technical background, preferably a Techie converted to MiM
Should have at least 10+ years of experience.
A minimum of 3-5 years of experience in MiM working with major clients.
Willing to take ownership and lead the team (other MiM team) in US time zones and be the POC of MiM.
Good at setting up processes and norms for the team if required.
A self-driven resource.
Comfortable with Word, Excel, and PPT.

Key Responsibilities
1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
2. Understand client requirements and ensure the support team is meeting client expectations.
3. Lead and mentor the project team and ensure transparent communication of project goals.
4. Bring new ideas and innovations for process development and overall organizational progress.
5. Provide solutions that meet customer needs within the given environment to achieve business results.