Support Engineer ExtraHop

This role sits on a global technical support team helping business customers troubleshoot issues with network security appliances. Work includes hardware and firmware deployment support, configuration help for networking and virtualization setups, ticket handling, and communicating with customers by phone, chat, and video about their systems.

Candidates should have at least two years of B2B technical support experience, a solid understanding of the OSI model, and knowledge of network routing and switching concepts. Strong customer service, documentation, and collaboration skills are needed, along with the ability to work well under pressure. Experience with Unix/Linux, cybersecurity concepts, or networking certifications is a plus.

This is a remote-first position with a flexible shift schedule (11am-8pm CST) that includes occasional in-office meetings no more than monthly and annual in-person training. The salary range is $60,000-$65,000 plus bonus and benefits.