Director, ServiceNow ITSM​/ITOM

KPMG is currently seeking aDirector, Service Now ITSM/ ITOMto join our Service Now Consulting practice.

• Lead Service Now client implementations including multiple work streams from initial planning, requirements design, development, testing, implementation, and post engagement support.
• Provide strategic architectural vision for Service Now implementations that align with client needs, business goals, and industry standards;
  Provide guidance, training, and mentorship to team members and clients on Service Now operations, upgrades, and development.
• Utilize deep technical knowledge of Service Now capabilities and stay up-to-date with platform enhancements and updates;
  Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.
• Lead business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries;
  Oversee the management and development of specific solution areas within the Service Now platform, ensuring they meet evolving client needs and market demands;
  Manage engagements according to KPMGs financial/cost management policies
• Oversee and mentor a high-performing team, fostering continuous learning and collaboration; champion the ongoing evaluation and improvement of systems and processes to maximize efficiency and effectiveness
• Maintain key customer relationships and cross sell other KPMG service offerings as well as maintaining satisfaction and good standing;
  Build strong internal networks within KPMG to leverage firm-wide capabilities for client solutions.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

• Minimum eight years of recent experience in Service Now technology consulting; experience leading and managing systems integration projects, ensuring alignment with strategic objectives and delivering high-quality results
• Bachelor's degree from an accredited college/university in an appropriate field
• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA) certifications preferred
• Verified success in leading five (5) or more Service Now projects, ensuring alignment with strategic objectives and delivering high-quality results
• Excellent analytical, data analysis and presentation skills; excellent problem-solving abilities and strategic thinking; ability to present complex technical information to diverse audiences, including executives
• Travel as needed
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)