ERP Support Specialist Job Dallas area,Texas USA,IT/Tech

The ERP/CRM Application Support Specialist plays a pivotal role on Trinity’s ERP/CRM Systems Team by supporting the deployment of Vantagepoint, PIM, and other Deltek applications within the firm. The Specialist works with the Systems Team in responding to requests from employees to resolve issues and helps them with reporting and other functional uses of the application. The Specialist also works as a member of the Systems Team in managing security and configuration, implementing application design changes and system integrations, running reports, performing data analysis and management, supporting integration of acquired firm data, and conducting overall system maintenance tasks.

The Specialist has opportunities to develop and implement custom SQL reports, business process workflows and dashboard solutions to meet the needs of end-users and prepares and delivers training on Vantagepoint to firm employees.

Essential Duties and Responsibilities:

Provide Deltek Vantagepoint and PIM technical support to employees and process helpdesk tickets
Troubleshoot and provide resolution to issues within Deltek Vantagepoint and PIM
Support Deltek team with various Deltek Vantagepoint operations, including:
Data integrity reporting and analysis as well as data clean-up efforts
Design, development, and implementation of workflows
Creating dashboards and reports, including custom SQL reports
Creating and modifying user-defined components
Conducting system and administration maintenance tasks
Auditing and managing Deltek security roles
Identifying areas for improvement and functionality
Support integration of acquired firms into Vantagepoint by managing data ETL processes
Gather business requirements from stakeholders to understand, design, test and implement new functionality to meet stakeholder needs
Develop, maintain and deliver documentation and training materials on Deltek Vantagepoint
Keep informed of Deltek product updates and new releases
Collaborate with other team members to accomplish objectives
Provide exceptional internal customer service

Qualifications:

Associate or bachelor’s degree in computer information systems, computer science, finance/accounting, business administration, or related field
Strong analytical skills, including data manipulation for imports and reporting
Proficiency with SQL, Python, or equivalent data analysis and reporting tools
Aptitude with Microsoft Office, especially Excel
Interest in AI-enabled tools to improve reporting, analysis, and business processes
Excellent oral and technical written communication skills and strong attention to detail
Experience with Deltek Vantagepoint or other ERP/CRM applications a plus
Exposure to architecture, engineering, or professional services industries a plus