IT Help Desk Tier 1

Siepe is a fast-growing technology company headquartered in Dallas,TX –focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions–faster.

Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. Wedon’tjust serve the industry–we help modernize it!

Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path,you’llfind meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues.

Primarily remotely supportingclientsbut on-site support will be needed s role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-firstenvironmentsand high-demand financial users. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our clientand represent Siepe.

We are currently seeking acustomer service–focused engineer to provide white-glove onsite support forour primarily U.S. based clients. The position includes bothsupportof

Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure.

We offer competitive compensation and benefits along with an opportunity to take ownership in a collaborative team environment.(Please note, unfortunately at this time we cannot offer visa sponsorship or relocation assistance.)

• Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
• Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
• Install, configure, and support local desktop applications in a Windows based environment
• Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
• Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
• Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
• Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
• Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
• Managing and updating IT inventory
• Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
• Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
• Work closely with senior leadership on opportunities where technical expertise is required during the business development process

• 2-3 years of previous IT support experience; MSP experience preferred
• Excellent communication and interpersonal skills
• Excellent attention to detail and time management
• Expertise with ticketing system(s), time entry/management, and SLA-drive environments
• In-depth…