Technical Support Engineer

The Technical Support Engineer is responsible for providing the highest levels of field service support which will directly drive the development and growth of Edwards sales and service business. Areas of support typically cover installation, commissioning, and troubleshooting of all Edwards products, with key areas of focus being Safety, Quality and Customer satisfaction.

Main Responsibilities:

• Manages relevant internal and customer training programs.
• Provides guidance to end users about equipment maintenance practices and schedules.
• Assists Edwards service and customer technicians with trouble shooting.
• Supports installation and commissioning of all products.
• Reviews installation and commissioning documents for all products.
• Provides sites with ’first line’ support for down equipment part numbers and specification requests.
• Develops and cascdes accurate new procedures.
• Develops and maintains good customer relationships.
• Provides technical and sales support to customers directly or through Service or Sales Management.
• Identifies future sales and evaluation opportunities with customer base.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from [supervisor/ manager] and other duties as assigned.

You have a Bachelor's Degree in engineering or related technical discipline or global equivalent in education or experience and 10 or more years of professional experience within Technical Support environment with two years experience in a management or leadership role. We are also looking for:

• Minimum 5 years field experience in a relevant or related industry, ideally with a strong customer facing bias.

Knowledge areas/Skills

• Knowledge and experience of the principles of electrical or mechanical component constructions and assembly.

Other requirements

• Computer literate with a good command of MS excel, word and PowerPoint.
• Ability to manage and prioritize activities and workload.
• Advanced troubleshooting capabilities and the ability to fault find in a logical manner through to resolution of issues.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Benefits and Perks:
  Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
• We offer a strong retirement 401k plan with matching
• Family is important to us - so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance
• Growth Opportunities:
  Access global training, mentorship, and career progression pathways to achieve your professional goals.
• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at one of our locations in Dallas, TX or Austin, TX.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state…