End User Computing - Hands & Feet
Listed on 2026-09-20
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IT/Tech
IT Support, HelpDesk/Support
Overview
The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.
We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.
The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.
We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.
Job Role of Technology Consultant 1, your Area Of Responsibility will be as below:
- Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
- Participate in design discussions to capture software specifications, and aid in creation of process documentation.
- Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
- Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
- Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
- Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
- Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository
- An agile mindset with effective communication and problem-solving skills.
- The ability to work on majority of the areas as part of SDLC lifecycle
- Passion for innovating solutions that drive progress and meet future challenges.
- A proactive approach to monitoring and resolving production issues before they
- Commitment to continuous learning, knowledge sharing, and fostering team development
- User Support & Incident Handling:
Provide first-level technical support to end users (in-person, remote, or via ticketing tools). Troubleshoot hardware, software, and network-related issues. Log, track, and update incidents in ITSM tools (Service Now, Remedy, etc.). Ensure timely resolution within defined SLAs. Escalate complex issues to L2/L3 teams when required. - Desktop & Laptop Management:
Install, configure, and maintain desktops, laptops, and peripherals. Perform OS installations and upgrades (Windows, macOS). Configure user environments including printers, drives, and applications. Maintain asset inventory and ensure systems comply with company standards. - Customer Service & Communication:
Provide professional and courteous support to users. Communicate clearly regarding issue status and resolution timelines. Ensure high levels…
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