Help Desk Administrator

Dallas, TX (On-Site) $80,000 - $97,000 Base Salary Direct Hire | Full-Time Presented by LHH

Recruitment Solutions

LHH Recruitment Solutions is partnering with a growing organization to identify a Help Desk Administrator to support and strengthen its IT operations team. This opportunity is ideal for a hands-on technical professional who enjoys leading others, solving complex technology issues, and improving service delivery in a fast-paced environment.

This role combines team leadership with day-to-day technical support responsibilities. The ideal candidate is someone who can mentor junior support staff, manage ticket flow, serve as an escalation resource, and still jump in to troubleshoot issues when needed.

Our client is experiencing significant growth and is looking to add a technical leader who can help elevate support operations while maintaining a high level of service across a large employee population.

You’ll work closely with IT leadership, assist in overseeing support team activities, help improve processes, and contribute to technology initiatives tied to business expansion and integration projects.

This is a fully onsite position in Dallas, TX.

• Lead daily service desk operations and assist in coordinating support team activities
• Serve as an escalation point for complex technical issues
• Troubleshoot and resolve hardware, software, networking, and end-user support challenges
• Monitor ticket queues and help ensure timely response and resolution of support requests
• Coach, mentor, and provide guidance to support technicians
• Support employee onboarding and offboarding activities
• Manage technology assets, licensing, equipment tracking, and inventory processes
• Maintain documentation, support procedures, and operational best practices
• Collaborate with IT leadership on process improvements and efficiency initiatives
• Participate in infrastructure projects, technology rollouts, system upgrades, and acquisition-related integrations
• Support Microsoft 365 environments, user account administration, and access management

• 3+ years of progressive IT support, desktop support, or help desk experience
• Previous experience leading, mentoring, coordinating, or supervising technical support personnel
• Strong troubleshooting skills across desktop, laptop, operating system, and end-user technologies
• Experience supporting Windows environments and Microsoft 365 applications
• Knowledge of user account administration, password management, and multifactor authentication
• Familiarity with ticketing systems and service desk best practices
• Strong communication and customer service skills
• Ability to prioritize work, manage competing demands, and drive issues to resolution

• Experience supporting Microsoft Entra  / Active Directory environments
• Knowledge of networking fundamentals including LAN, WAN, and Wi-Fi troubleshooting
• Experience with asset management, procurement, and inventory control
• Exposure to server administration, cloud technologies, or systems administration
• ITIL certification or other relevant technical certifications
• Experience supporting growing organizations or participating in acquisition/integration projects
• Familiarity with Windows, Mac OS, and mixed-device environments

The successful candidate will be a working leader, not simply a manager. This team needs someone who enjoys coaching others while remaining technically involved in day-to-day support.

We’re looking for an individual who can balance strong customer service with accountability, process discipline, and technical expertise. The ideal candidate is comfortable handling escalations, improving procedures, and helping an IT team scale as the business…