Training Specialist

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success.

At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses.

We’re a technology-led service with a human touch.

The Training Specialist supports the design, delivery, and continuous improvement of enablement programs for Customer Success — primarily onboarding and skills training for Marketing Assistants and Account Managers. Working within established frameworks and with guidance from senior team members, delivers training on the Scorpion technology suite (Platform, CSX, CMS, My Site, Enterprise Portal), client communication and service standards, and core digital marketing concepts to help client‑facing teams ramp quickly and consistently.

• Deliver established onboarding and skills-training programs for customer-facing roles (client communication, service standards, tools, turnaround expectations).
• Facilitate sessions in person and virtually, applying proven techniques with coaching from senior team members.
• Build and maintain training content and job aids on the Scorpion tech suite (Platform, CSX, CMS, My Site, Enterprise Portal) and digital‑marketing channels (SEO, paid, social, content).
• Administer learning paths in the LMS / enablement platform (scheduling, enrollment, completion tracking).
• Gather and summarize feedback, assessment results, quality scores, and completion data to support refinement.
• Contribute to the enablement content library and suggest improvements to existing materials.
• Partner with AMs, Directors, leadership, and support teams to keep content current with evolving tools and client processes.
• Build foundational knowledge of account management and customer success best practices.

• Education
  • Bachelor’s degree in Business, Marketing, Communications, Education, or related field—or equivalent practical experience.
• Experience
  • 2+ years of experience in Enablement, Training, Account Management, Customer Success, or Learning & Development — preferably in digital marketing / SaaS; or advanced degree; or equivalent.
  • Working proficiency with LMS, Zoom, Google Workspace, MS Office 365; familiarity with CRM / CS tooling a plus.
  • Familiarity with digital‑marketing channels (SEO, paid, social, content) and client-service workflows.
• Skills
  • Solid facilitation and presentation skills.
  • Strong written/verbal communication and organizational skills; collaborative and proactive.

• Winning Mindset:When our clients win, we win.
• Genuine Care: We only succeed when we are truly invested in our clients and each other.
• Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
• Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
• Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

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