Policy Processing Specialist

Job Description

As Hallmark continues to grow, we strive to find talented, innovative and creative professionals to join our team. We offer very competitive compensation and benefit packages combined with a team atmosphere that encourages independent initiative and professional growth.

As Hallmark continues to grow, we strive to find talented, innovative and creative professionals to join our team. We offer very competitive compensation and benefit packages combined with a team atmosphere that encourages independent initiative and professional growth.

Reviews all policy information and applies critical thinking skills to determine if risk meets the Company's underwriting guidelines and to ensure the policy is rated correctly.

• Reviews new business policies, endorsements, and renewal policies for accuracy, correct rating, and compliance with program underwriting guidelines.
• Processes cancellations and non-renewals of unacceptable risks within state statutory requirements and program underwriting guidelines.
• Reviews discount proofs to validate discount qualification.
• Processes correspondence from agents, policy holders, and loss payees/additional interests.
• Reviews, investigates and processes claim alerts.
• Processes policy reinstatements.
• Reviews underwriting reports including but not limited to MVR, Loss History, and Trans Union insurance score reports ordered at point-of-sale.
• May order and process underwriting reports such as MVR, Loss History, Trans Union Insurance score and Vehicle History reports.
• Identifies and investigates red flags encountered during processing work or phone calls.
• Documents policy files in a factual and professional manner that reflects solid thought process, decision making, and application of underwriting guidelines.
• Provides feedback to Personal Lines Underwriting Manager on agency issues.
• Handles inbound calls assisting agents and policy holders with policy questions or concerns as assigned.
• Performs duties and responsibilities within the department quality and productivity standards, state regulatory requirements, and product underwriting guidelines.

• Decisions of low complexity should be made within company guidelines.

• No direct reports

• High school diploma or equivalent with some college, or 1-3 years of related experience; insurance experience is REQUIRED.
• Knowledge of personal lines insurance underwriting principles REQUIRED.
• Must be customer service oriented.
• Excellent written and verbal communication skills.
• Detail oriented, highly organized, efficient, and able to multi-task.
• Strong analytical and critical thinking skills.
• Must be able to type at least 25 wpm.
• Ability to sit for prolonged periods of time.
• Basic Microsoft Office skills.

Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.