Operations Supervisor​/Unit Manager

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge:
Great Company, Great Culture, Great Rewards, and Great Careers.

This role offers the opportunity to lead and develop associates in Sales, Services, or Claims, depending on your unique background and expertise. If you have at least one year of supervisory experience in the property and casualty insurance industry- whether in sales, service, claims, or casualty claims- and a commitment to delivering exceptional customer experiences, we want to hear from you!

Success in this role is built on the foundation of GEICO’s core leadership behaviors:
Ownership:
You take responsibility for outcomes in all scenarios. Adaptability:
You navigate dynamic environments with creativity and resilience. Leading People:
You empower individuals and teams to achieve their best.

Collaboration:

You build and strengthen partnerships across organizational lines. Driving Value:
You use data-driven insights to align actions with strategic goals.

Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust. Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims. Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations. Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.

Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service. Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence. Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience. Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

Minimum of 1 year of supervisory experience in the property and casualty insurance industry in Sales. Candidates with proven sales leadership experience leading high-performing sales teams in other industries are also encouraged to apply. Placement with our Sales Leadership. Active Property & Casualty Insurance License or Personal Insurance License (required). Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.

Strong results orientation, with a history of meeting or exceeding performance goals. Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations. Expertise in property and casualty insurance, including familiarity with industry regulations and best practices. Ability to analyze data and metrics to inform decision-making and improve customer outcomes. Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.

• Workplace Flexibility:
  Benefit from a hybrid work…