Service Writer

Description

Mazzella is seeking a highly organized and detail-oriented Service Writer to join our Service team. The Service Writer will be primarily responsible for managing the crane repair quote, follow-up, and order cycle. This role involves overseeing the entire process, including quote creation, quotation delivery, processing of quotations and sales documentation, and order placement necessary to execute repair jobs.

Requirements

• Create crane repair quotes by using the inspection reports, safety documentation and technician service orders
• Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
• Send out finished processed repair quotes to customers
• Responsible for tracking and receiving parts for inspection repair jobs
• Notifies service department for scheduling when repair parts have arrived and verified
• Follow up on active repair quotes on a regular basis and documents the progress
• Provide the required support to the service technicians in the field regarding parts and component identification
• Assist with service job quoting when required
• Assist Service Supervisor with planning and scheduling work when required
• Communicate with sub-contractors, vendors and customers
• Review technical documentation for completing quotes
• Assist branch management with customer issue resolution when required
• Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
• Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.
• Participate in the weekly planning and goals meetings.
• Other duties as assigned

Summary

Education

• A high school diploma or GED is required; trade school, military or crane service training program preferred.

Experience & Skills

• 2 years in a sales or service role or equivalent military experience, or the equivalent combination of education and experience is required
• Additional experience with parts ordering, tracking, and receiving
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, need to be increasingly computer literate and technologically savvy.
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Strong analytical, conceptual and planning skills are required
• Written and verbal communication skills
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Valid driver’s license in good standing that meets company requirements
• Bi-lingual capabilities (English/Spanish) is a plus
• Must successfully complete a criminal background check, drug screen and E-verify

At Mazzella, we're more than just a company – we're a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a…