Control Room Supervisor - DFW

The Role:

Control Room Supervisor

This is a role for a dynamic, quick‑thinking, team-oriented person looking to advance to a leadership position within the PS DFW Operation. Stationed in the Control Room, the Control Room Supervisor will assist with operational challenges by providing real‑time feedback for the Control Room and all operational associates, working across all departments as an extension of management.

• Supervise the Control Room (Associates and Admins) to ensure proper support for operations
• Enforce standards of service and operational SOPs
• Partner with MODs to create and close EAST reports
• Responsible for training new Control Room associates
• Partner with MODs to resolve employee relations issues

• Operates with precision as a Control Room Associate, and/or has previous supervisory experience
• Able to take direction well and apply feedback
• Strong written and verbal aptitude to guide operational staff in a positive and effective manner
• Currently holding a Customs, RAD, and Escort icon on an SIDA badge
• Fully open schedule availability and flexibility for a 24‑hour facility, including weekends, holidays, and early morning/late evening shifts

• Medical, dental, vision, life insurance, long‑term and short‑term disability
• 401K retirement plan with company matching
• Health and dependent care FSA and HSA with company matching
• Merit‑based raises and bonuses
• 12 PTO days / 6 paid sick days prorated annually
• Monthly health & wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities

Overtime opportunities available. This is a full‑time role.

PS is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis. PS considers qualified applicants with criminal histories consistent with applicable federal, state, and local law.