Global Operations Specialist

Global Operations Specialist

Help our customers improve their global supply chains

At Flexport, we know global trade can move the human race forward. Flexport connects more than 10,000 clients across 112 countries. We help businesses of all sizes find global trade solutions that empower their success. As a Global Operations Specialist, you will execute the shipment lifecycle for Ocean & Air shipments, ensure data integrity at the highest standard, and proactively minimize delays with urgency.

As a new team member in our North American Operations group, you will immerse yourself in our company culture and master world-class operations. There may be opportunities for future Fl exporters to contribute to new markets and gain international experience as Flexport grows.

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with Flexport transportation and warehousing partners to facilitate shipment progress.
• Work and communicate cross-functionally within Flexport.
• Be part of frontline teams ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of client information by validating booked shipments, tracking shipment status, and validating shipment schedules.
• Follow Standard Operating Procedures (SOPs) to meet internal KPIs and SLAs in line with productivity goals.

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply.
• Team-centric mindset focused on delivering team and client outcomes.
• Strong written and verbal communication skills.
• Strong attention to detail in a fast-paced environment.
• Proficiency with Google Suite and Microsoft Excel/Sheets.
• Fluency in English, both written and verbal.
• A compliance-first attitude to work in a heavily regulated industry.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission relies on a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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