Logistics Operations Manager

Years: 12-15 years

Preferred Industry Background

Candidates with experience in leading logistics, transportation, courier, and eCommerce

We are seeking an accomplished Assistant Director – Logistics Operations (Last Mile) to lead and optimize end-to-end last mile delivery operations within a dynamic eCommerce environment. This role will be responsible for driving operational excellence, enhancing delivery performance, managing logistics partnerships, leading transformation initiatives, and ensuring scalable, customer-focused distribution solutions.

The ideal candidate will have extensive experience in large-scale logistics operations, strong project management expertise, and a proven track record of improving efficiency, controlling costs, and delivering exceptional service levels across complex delivery networks.

• Lead and manage day-to-day last mile logistics operations across multiple regions, delivery hubs, and partner networks.
• Design and implement scalable delivery strategies that improve service quality, speed, operational efficiency, and customer satisfaction.
• Manage and strengthen relationships with third‑party logistics providers (3PLs), transportation vendors, and delivery partners, ensuring adherence to service‑level agreements (SLAs).
• Monitor and improve key operational metrics, including OTIF (On‑Time In‑Full), delivery success rates, turnaround times, productivity, and cost per shipment.
• Drive continuous improvement initiatives focused on network optimization, route efficiency, delivery performance, and customer experience.
• Partner closely with fulfillment, transportation, customer service, and technology teams to ensure seamless execution of logistics operations.
• Lead strategic logistics transformation initiatives, operational improvement programs, and large‑scale projects from planning through execution.
• Manage cross‑functional programs involving automation, process redesign, systems implementation, network expansion, and operational scaling.
• Apply structured project management methodologies to ensure timely delivery, budget compliance, and measurable business outcomes.
• Support strategic initiatives related to capacity planning, peak‑season readiness, and logistics network growth.

• Identify operational risks and develop proactive mitigation plans to maintain business continuity and service reliability.
• Drive cost optimization initiatives across transportation, labor, vendor management, and operational processes.
• Develop operational dashboards, forecasts, performance reports, and executive presentations for leadership review.
• Serve as a key liaison between internal stakeholders, logistics partners, and senior leadership to ensure alignment and execution of operational priorities.
• Lead communication and stakeholder management during escalations, organizational changes, and major project rollouts.
• Lead, mentor, and develop high-performing logistics and operations teams.
• Foster a culture of accountability, operational excellence, continuous improvement, and customer-focused execution.
• Support talent development, succession planning, coaching, and performance management initiatives.

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related discipline.
• 12–15+ years of progressive experience in logistics, transportation, supply chain, or eCommerce operations.
• Strong expertise in last mile delivery operations and logistics partner management.
• Proven experience managing large-scale logistics networks and operational teams.
• Demonstrated success leading operational transformation, process improvement, and complex project initiatives.
• Strong understanding of transportation management, route optimization, logistics analytics, and operational KPIs.
• Experience managing third‑party logistics providers and vendor performance.

• Experience working within large-scale logistics, transportation, courier, or eCommerce organizations.

• Last Mile Logistics Operations
• Logistics Network Optimization
• Project & Program Management
• Risk & Business Continuity Management
• Stakeholder & Communication Management
• Operational Excellence & Continuous Improvement