Service Coordinator

Job Summary:

The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

• Gaining knowledge of XPEL products.
• Assisting customers with questions on XPEL products and services.
• Responsible for the training and development of Service Coordinators and creating and updating “How to” documents.
• Assist with creating and maintaining installer schedules and scheduling of customer installs.
• Track order progress and communicate with customers accordingly.
• Check‑in vehicles and inspect for pre‑existing damages.
• Creating estimates, invoicing and billing.
• Reporting and processing of RA’s and payment credits.
• Collect Resale tax documents for all locations.
• Process and train other Service Coordinators on Accounts Receivable.
• Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations.
• Create and review job lists for all locations.
• Assisting the Market Manager with administrative and office work as needed.
• Occasionally helping to shuttle vehicles from one location to another (current driver license required).

• High School Diploma or GED.
• 18+ years old with 2 years of driving experience.
• Must have a current and valid driver’s license with a clean driving record.
• Must meet insurability requirements under the company’s motor vehicle insurance policy.
• 3+ years in a similar role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Demonstrates a sense of urgency and timeliness.
• Ability to work independently with limited supervision.
• Ability to speak, read and write in English.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.