Transportation Specialist

• Oversee the coordination of Tricont Logistics freight, ensuring seamless operations.
• Provide superior customer service to both internal and external customers by exceeding their expectations.
• Dispatch Company controlled freight and support of sales and commodity group managers.
• Negotiating rates with Carriers/Broker for expedited loads, re-routes, and new lanes.
• Meet or exceed rate expectations as defined by corporate pricing.
• Maintain billing and dispatch accuracy of 98% or greater.
• Dispatch/coordinate between carriers/drivers/dispatch and sales.
• Post freight on various load boards and call carriers/broker to book loads.
• Confirm/verify rate via load tendering process.
• Follow company policy for processes and procedures.
• Managing demurrage, detention, layover, and other accessorial costs in accordance with company process and solve driver/carrier/broker issues.
• Update/track carrier/driver location information within company guidelines, report issues accordingly.
• Back up other dispatch positions.
• Assist Manager or Director, Logistics Services in leadership duties and reports when instructed.
• Problem solve driver/carrier issues.
• Maintain on time Pick-Up and Delivery performance of 98% or better.
• Supervise and coordinate all After Hours transportation activities, to include assignments, dispatching, tracking, reporting issues, scheduling and recovery as needed.
• Lead, coach, and evaluate night shift.
• Communicate effectively with day shift supervisors/managers/directors to ensure smooth handover and continuity of operations.

Requirements

• Work hours – 50 + hours per week as needed (Monday
  - Friday)
• High School diploma or GED, but college degree preferred
• 3-6 years of transportation and 3rd party dispatch experience in sourcing and developing carriers and routing.
• Work independently, great communicator & customer service skills
• Negotiation skills
• Problem solving/Investigation skills
• Ability to coordinate high volume phone skills
• Computer experience with Microsoft products like excel and email
• Accurate typing skills
• Preferred transportation experience

Core Competencies

Demonstrates expertise in logistics coordination, customer service excellence, and effective negotiation with carriers. Proven ability to maintain high accuracy in dispatch operations and problem-solve effectively in a fast-paced environment.

Highest-signal resume keywords

• Transportation Experience
• 3rd Party Dispatch Experience
• Negotiation Skills
• Customer Service Skills
• Problem Solving Skills

ATS Optimization Keywords

Hard Skills

• Freight Coordination
• Dispatch Accuracy
• Load Tendering Process
• Carrier Management
• Billing Accuracy

Soft Skills

• Effective Communication
• Leadership
• Independence
• Customer Service Orientation

Industry Keywords

• Demurrage Management
• Detention Management
• Accessorial Costs
• Load Boards
• High Volume Phone Coordination

Tools & Technologies

• Microsoft Excel
• Email Communication