Ocean Import Coordinator

Ocean Import Coordinator | Dallas, TX | Salary up to $70,000

This is an excellent opportunity for someone with end-to-end ocean import experience who enjoys working in a fast-paced logistics environment while delivering exceptional customer service.

• Salary up to $70,000
• 401(k) with company match
• Paid Time Off & Paid Holidays
• Career progression opportunities within a global organisation
• Supportive and collaborative working environment
• Ongoing training and professional development

• Manage international ocean import shipments from origin through to final delivery.
• Coordinate with overseas agents, shipping lines, customs brokers, truckers, and customers.
• Prepare and process all import documentation including Bills of Lading, Arrival Notices, Delivery Orders, and invoices.
• Monitor shipment progress and proactively communicate updates to customers.
• Arrange customs clearance and ensure compliance with CBP regulations.
• Coordinate final delivery and resolve any shipment delays or issues.
• Accurately enter shipment information into the company's freight forwarding system.
• Invoice files promptly and ensure profitability targets are achieved.
• Build and maintain strong relationships with customers, carriers, and overseas partners.
• Ensure all files are completed accurately and closed within company KPIs.

• Minimum 2 years' experience in ocean imports within an international freight forwarding company.
• Strong knowledge of international shipping documentation and import procedures.
• Experience handling shipments from A-Z.
• Understanding of customs clearance processes and CBP regulations.
• Excellent customer service and communication skills.
• Ability to prioritise multiple shipments in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Experience using Cargo Wise or another freight forwarding system is preferred.