Furniture Project Specialist

Furniture Project Specialist

This will be a hybrid position. To be considered, candidates must be local to Grand Prairie, TX or Itasca, IL and available to work in the local office four days per week (Monday–Thursday) and remote one day per week (Friday).

The Furniture Project Specialist is responsible for all projects that require some level of coordination or other factors deemed necessary to require dedicated project management. This position will handle a variety of sized projects and can span all activities of supporting a project (i.e. product selection, product specification, applying appropriate discounting, preparing proposals, order entry, order management, installation management and punch list resolution).

This position will work very closely with the Furniture Seller and Project Coordinator or may need to work independently to ensure the customer's needs are meet. This position has wide latitude for independent judgment and is highly-skilled with extensive proficiency.

Primary Responsibilities:

• Act as point-of-contact throughout project process. Align appropriate internal and/or subcontracted resources to accomplish the work. Schedule and coordinate all installation activities with sub-contractors and building resources. Review furniture installation plans with each contractor. Interface with appropriate parties to monitor product orders and schedule teardown of existing furniture, if required, to ensure timely delivery and installation. Provide customer service. Clearly convey accurate, thorough or relevant information related to status updates, problems and customer issues to sales team in a timely manner.
• Maintain complete and accurate record of the entire project (project folder) including approved plans, budgets and schedules, correspondences, product orders and acknowledgements, delivery tickets, labor timesheets, and subcontractor invoices. Execute and adhere to project timelines including order entry, production schedules, delivery and installation, and problem resolution. Communicate project status throughout the sales process. Identify project issues and provide cost effective solutions to insure project completion while minimizing gross profit erosion.
  
  Manage and monitor the furniture ordering process from ordering acknowledgements; creating all installation packets and forwarding to installation contractors; updating installation schedule dates; identifying back charges; managing punch lists; initiating the claims process for warranty issues; and tracking proof of deliveries.
• Participate in project planning and design meetings including internal detailed furniture design meetings and provide input as appropriate. Review final furniture plans along with designer for accuracy and completeness as related to request for proposal (RFP) information and/or site conditions. Assist with developing a furniture package in response to RFP. Participate in client presentation meetings and explain the project manager role throughout the projects duration.
  
  Develop a relationship with the client through consistent communication throughout the project gaining the client's confidence in the team's ability to fulfill client expectations. Research, craft and assemble all proposals and bids targeted to the customers' needs and requirements by collaborating with the sales team and Office Max subject matter experts. Proposals and bids may include pricing, discounts, installation cost.
• Monitor job-site throughout delivery and installation phases by communicating closely with onsite contacts. Attend construction meetings and provide information to general contractor to insure site readiness. Work with manufacturer's reps, warehouse staff, and internal team to resolve any problems in a timely manner. Schedule use of service elevators, loading docks, and parking facilities, and coordinate building access with appropriate building managers.
  
  Maintain a working knowledge of all OM Workspace preferred vendor products with the ability to offer immediate solutions to resolve unexpected site issues.

Education and Experience:

• Level of Formal
  
  Education:
  
  Bachelor's degree or equivalent experience
• Area of Study:
  Pro…