Fulfillment Specialist

About Us:

At Miller CAT, we don’t just manufacture parts — we protect what matters. Our Cat Shield™ anti-theft systems safeguard consumers from costly losses, while our precision-engineered catalytic converters help keep our environment clean and healthy. Headquartered in Dallas, we’re an ISO-certified, fast-growing company built on innovation, integrity, and purpose. Our customers include OEMs, distributors, repair shops, and thousands of vehicle owners nationwide.

• Maintain a high level of accuracy, customer service, and quality in all areas of order fulfillment while working in a fast-paced environment
• Oversees order entry, administration, and shipping processes with accuracy and efficiency
• Uses order tracking and CRM systems to process orders and maintain customer information
• Responds to requests from internal and external customers to expedite orders, correct errors, or investigate problems with transportation providers.
• Effectively communicate with other departments to resolve issues and ensure customer satisfaction
• Instructs employees which components are needed to fulfill customer orders and monitors inventory level
• Monitor workflows and make recommendations for process improvements
• Enforce safety standards and adhere to company guidelines
• Maintain a clean and organized work area
• Perform quality control checks on products prior to shipping
• Prepare orders for shipment according to carrier specifications
• Process returns and exchanges in a timely and efficient manner
• Manage the Amazon Seller Central account, including maintaining product listings on Amazon and ensuring sufficient levels of inventory for FBA
• Support operations by placing parts in inventory
• Analyze shipping trends and identify cost savings opportunities

• Experience in ecommerce or retail operations and shipping platforms (Shipstation preferred)
• Proven track record of successful project management and process improvement
• Demonstrated ability to work effectively with cross-functional teams
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Highly organized and detail oriented
• Ability to manage multiple priorities in a fast paced environment
• Ability to comfortably lift 50 pounds
• Forklift certification preferred

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance