Field Service Engineer - Philips FCO

Join to apply for the Field Service Engineer I - Philips FCO role at EMSAR - Equipment Management Service and Repair
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We are looking for a Field Service Engineer I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment.

The role serves as the client-facing representative for EMSAR and is expected to perform efficiently and professionally.

• Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provide intermediate level of engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and documents all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS).
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• May operate onsite to dedicated client facility.
• May provide on-the-job support to entry-level technicians.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Performs additional duties as needed and/or assigned by supervisor/manager.

• High School diploma or equivalent
• 2-4 years’ technical experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles
• Associates degree or higher and/or Trade school degree and 1+ years technical experience (internship, externship, apprentice acceptable)

• Extensive periods of sitting at a computer terminal documenting services
• Extensive periods of standing and walking while performing services
• Frequent bending, squatting and stair climbing
• Use of both hands without restriction and manipulation of small hand tools; ability to lift up to 50 pounds and move up to 125 pounds without assistance
• Regional day and overnight travel required

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Medical Device