Operations Manager - Luxury Custom Homes

Operations Manager – Custom Home Division

At Case Co Homes, we design and build ultra-luxury residences, blending timeless craftsmanship with modern innovation. Our projects range from $2M to $25M and are defined by precision, creativity, and a relentless commitment to excellence. We are not just builders — we are visionaries who deliver homes that reflect our clients’ dreams down to the smallest detail. Every project is personal, and every promise is kept.

We are dedicated to creating a company known for providing the best experience for both our clients and our employees. Every decision we make is guided by trust, honesty, and transparency. We tell our clients exactly what to expect, and then we deliver on that promise — every time. The same standard applies to our team: we cultivate a culture of ownership, accountability, and growth where every individual is empowered to do their best work.

At Case Co, you’ll find:

• High-level projects that challenge and inspire you.
• A collaborative team built on trust, respect, and integrity.
• A growth mindset where continuous mastery is the standard.
• A purpose-driven culture that values relationships, grit, and delivering the best client experience in the industry.

For builders with extensive experience in luxury custom homes, Case Co is where your craft, leadership, and vision won’t just be respected — they’ll be celebrated.

We are seeking an experienced Operations Manager to oversee and elevate the overall coordination of Case Co Homes’ ultra-luxury residential projects. This role is responsible for improving project performance, productivity, efficiency, and profitability through the implementation of best‑in‑class systems, processes, and strategies.

The Operations Manager will lead and support our project leadership team (project managers, assistant project managers, field operations manager, and superintendents) while fostering a motivated and respectful workplace culture. This role requires exceptional organizational skills, a deep knowledge of custom home construction, and the ability to drive excellence at every stage — from inception to completion of homes valued at $2M–$25M.

Core duties and responsibilities include the following. Other duties may be assigned.

• Provide leadership and management for all purchasing/estimating, architecture, and pre‑construction team members and work closely with the management team in sales & marketing, construction, warranty, and customer service to ensure company goals are met or exceeded.
• Provide continuous operational support to the project team, focusing on customer experience, project profitability, and quality of work.
• Oversee inventory management to safeguard both company and client property.
• Develop, manage, and improve business infrastructure and operations built around industry best practices to enhance efficiency.
• Oversee procedures and processes for efficiency and thoughtfully implement recommendations to develop and improve them.
• Oversee projects as they are being carried out to make sure that the work is done according to the outlined specifications, and that they also conform to the work project timetable.
• Continuously work to maximize profits through establishing business plan, achieving forecasts, and ensuring customer satisfaction.
• Manage and track all job budgets, weekly WIP, and production metrics.
• Interface with local building officials, trade partners, architects, engineers, and clients.
• Collaborate with sales and design on new projects.
• Standardize vendor/subcontractor onboarding, training, PIP, and termination processes.
• Standardize template for detailed standard features and ensure standardization and consistency across all divisions.
• Work with production and industry events to source new and innovative products and construction methods.
• Consistently research and ensure the best and most efficient practices are in place for the smooth operation of projects.
• Analyze the company costing structure and procedures to reduce the overages or budgeting shortfalls at the division level.
• Leading Subcontractors effectively so that they…