Manager, Ticket Operations; Atletico Dallas

Overview

THE RUNDOWN Playfly Sports is looking for a Manager, Ticket Operations to join our team in Dallas, Texas.

MANAGER, TICKET OPERATIONS
Dallas, Texas

The Manager of Ticket Operations is responsible for directing all ticket operations aspects for Atletico Dallas including ticketing for all soccer matches, various concerts and other third-party events. The position works directly with the Head of Ticketing and manages part-time box-office event staff. Duties include taking and processing orders, handling cash, checks and credit cards, and processing payments through the ticketing system.

This position is also responsible for processing the annual audit as it relates to ticketing. Duties also include executing game day ticket operations including but not limited to scheduling and management of game day workers, overseeing will call and ticket sales booths, and handling/reconciling game day starting cash.

• Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging employees’ differences, and championing an environment where every team member feels valued
• Recruit and hire a team with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
• Train, supervise, monitor, manage and evaluate staff performance on an ongoing basis
• Lead, motivate, develop and retain staff for future succession within the company
• Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate
• Create and implement ticket office policies and procedures following university and NCAA audit guidelines and state law
• Reconcile the ticketing system with the finance department
• Manage the preparation of various internal and external financial reports
• Manage all accounting functions within department including budget transfers, payroll deductions, refund checks, etc
• Manage year end reconciliation
• Manage the day-to-day operations of the box office
• Provide highest level of customer service to all internal and external customers
• Manage opening and closing procedures of the box office
• Manage game night events and select on sale dates
• Manage Ticket System programming and functionality for Atletico Dallas ticket sales webpage
• Manage and create manifests, program best practice and procedures, season renewals, inventory management, a-z program building within Ticket System
• Manage the components of the Ticket System Contract
• Manage of ticketing hardware and software, including periodic upgrades
• Manage budget development forecasting and oversight of all Box Office revenue and expense as well as select balance sheet accounts
• Create data rich reporting using eQuery and Excel to provide revenue goal tracking and renewal success
• Coordinate ticket seating locations for athletic events
• Other job-related duties as assigned

• Bachelor's Degree preferred
• Minimum 3 years of ticket operations
• Expert knowledge of Ticket Systems and reporting systems required
• Highly organized with an ability to manage multiple tasks with minimal supervision in a fastpaced environment
• Ability to understand policy implications of accounting rules and cash collection
• Ability to speak, hear, and interact verbally with clients, guests, and university personnel both over the phone and in person at the window
• Ability to effectively present information and respond to questions from groups of managers, employees, customers and the general public
• Ability to read and write reports, business correspondence and procedure manuals
• Ability to contribute to the maintenance of good working relationships with all members of the division
• Possess attention to detail, ability to remain calm under pressure, and ability to demonstrate supervisory and leadership skills
• Must be able to problem-solve and make decisions quickly and with knowledge and authority
• Ability to exhibit the highest professional standards and ethical behavior
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to…