Security Operations Manager

Overview

Become part of one of the largest and fastest‑growing privately held security companies in the U.S. Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high‑quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands‑on management support necessary for long‑term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer
, an honor based on independent employee feedback and workplace excellence. We have also been named a 2026 Training MVP by Training Magazine and continue to be celebrated for our growth and stability on the Inc. 5000 list of America’s fastest‑growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security.

Sunstates Security has an immediate opening for a talented and motivated Operations Manager for our Dallas region. The Operations Manager is responsible for the daily functioning of a portfolio of contract sites, including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

• Local candidates only as this role must be available to visit client sites in the region. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers.

• Base Salary
• A monthly vehicle allowance
• Mileage paid at current IRS rate
• Annual performance‑based bonus up to 10% of base salary
• Full medical, dental, vision, and life insurance coverage
• 401(k) plan with company match
• Generous PTO allowance
• Tuition assistance

• Training, developing, and motivating supervisory staff to effectively oversee all day‑to‑day operations of the site security personnel.
• Supervising other line managers including Site Managers and Site Supervisors.
• Overseeing the employee onboarding process including new‑hire interview, selection, training, licensure, and paperwork.
• Training subordinate supervisors on software systems, procedural guidelines, and company policies, and enforcing consistency in policy practice.
• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
• Carrying out site assist visits and audits in accordance with the Quality Assurance program.
• Coordinating with the Regional Manager and Senior Vice President of Operations to establish regional goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.

• Bachelor’s degree from a four‑year college or university is preferred.
• 5 or more years of related management and leadership in the security industry, law enforcement, or military.
• Active Texas Level III or IV Security License.
• Excellent organizational, leadership, communication, and time‑management skills.
• Ability to work independently with strong portfolio management skills.
• Computer proficiency with MS Office products.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit all site locations in the Dallas area.
• Flexibility to be on call as needed during all shifts.
• May perform other duties as assigned by Management and in coordination with the Regional Manager.

• Bachelor's Degree from a 4‑year college/university.
• Associate's Degree.

• Level III Texas Security License.
• Level IV Texas Security License.

• Affordable Care Act compliant Medical Benefits Program.
• Dental Insurance Program.
• Free Life Insurance.
• Disability Insurance.
• Paid Time Off & Bereavement Leave.
• Paid Holidays.
• Direct Deposit or Pay Cards.
• Employee Incentives.
• Referral Bonuses.
• Employee of the Month Award.
• Education Reimbursement.
• Service Awards.
• Employee Involvement Initiatives.
• Management Mentoring and Support.
• Career Advancement.
• 401(k) program.

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!