Operations Manager - Preston

Overview

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country – try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer.

With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts,
Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

Business Unit/Department Mission:
Responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans as well as managing an optimal customer experience. Provides a service to Customers and Partners by providing operational support, facility maintenance as well as leadership in absence of the GM and Directors.

• Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related matters
• Oversee and direct work flow cross functionally across the entire store in the absences of GM and Directors.
• Solves common and complex business, Customer and Partner issues within established guidelines and by recommending appropriate variances.
• Recommends changes in alignment with the business strategy for maintenance area as well as across the entire store when appropriate.
• Ensures business decisions align with GM and Central Market expectations.
• Responsible for store walks, taking corrective action, elevating issues, and helps ensure general operational standards are met on a consistent basis.
• Accountable for effectively communicating closing and opening shift issues

• Has a presence in the store and proactively builds relationship with Customers and maintaining positive Partner morale and retention
• Manages store conditions (inside and outside) to create a safe, clean and unobstructed shopping experience for the Customer and work environment for Partners.
• Responds to Customer emergency issues, requests, and concerns and resolves Partner issues, requests, and concerns, including accidents, scheduling conflicts, etc.

• Supervises the Maintenance team including training new Partners, coaching, evaluating performance, scheduling, and ensuring store conditions are kept at the high CM standards. (i.e. bathroom conditions, floor care, trash conditions, etc.)
• Monitors conditions and is responsible for reporting, documenting and tracking all store maintenance issues, facility and/or equipment. Act as point person for maintenance and construction vendors, ensuring the approved work is completed
• First responder to equipment issues- proactively troubleshoots and investigates the nature of the issue. Ensuring simple solutions have been exhausted (i.e. plugged-in), root cause analysis has been explored (i.e. breaker tripping, drains clogging due to inappropriate disposal, etc.).
• Call in any facility or equipment issues, make decision if over time is approved
• Knowledge of systems and processes to ensure cooler temps are maintained as appropriate levels (Micro Therm)
• Addresses any customer incidents relating to product safety or quality.

• Initiates calls when necessary and acts at the point of contract
• Point person for DMs who observe potential issues in their departments
• Prioritizes potential issues and determines the appropriate course of action or inaction. Parameters set by the GM and executed by the…