Regional Operations Director

• Pay or shift range: $165,000 USD to $175,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Operations
• Full-Time
• Requisition #: REGIO
  003279

About the Role:

The Regional Operations Director is responsible for leading operational performance and growth of multiple brands within a specific region with strategic support from a Regional Operations Vice President. This role involves annual operational planning, financial management, team leadership, and operational excellence to ensure the region's success. The Regional Director works closely with the regional leadership team to align regional objectives with the overall company goals and drives continuous improvement across all operational aspects.

This role will have direct P&L accountability.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page:
  We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Regional Operations Director
Key Responsibilities:

• Implement regional operational strategies aligned with the company’s overall objectives through the regional “pod” structure comprised of operations, finance, human resources, marketing, and technology.
• Act as an extension of the Regional Vice President and the platform leadership team while balancing the needs of your region by directing the right resources to the right projects ensuring maximum impact.
• Work directly with local General Managers and leadership teams to successfully run day-to-day operations of multiple locations within the region, ensuring high levels of efficiency and effectiveness.
• Participate in daily stand‑up meetings with partner companies when necessary to drive daily operational excellence.
• Identify opportunities for growth and expansion within the region and develop plans to capitalize on them.
• Drive continuous improvement initiatives to enhance operational performance and customer satisfaction across all areas of the business.
• Manage the regional budget, including forecasting, planning, and monitoring financial performance.
• Analyze financial reports and key performance indicators (KPIs) to identify areas for operational improvement, cost reduction and revenue enhancement.
• Ensure all locations within the region meet or exceed financial targets and operational goals.
• Lead, mentor, and develop a high‑performing regional operations team, including location managers and other key personnel.
• Conduct regular performance reviews, provide feedback, and implement professional development plans for team members.
• Ensure exceptional customer service standards are maintained across all locations within the region.
• Implement and enforce safety protocols and procedures to maintain a safe working environment for employees and customers.
• Prepare and present regular reports on regional performance, challenges, and opportunities for operational leadership.

5 Big Things – What Success Looks Like

• Consistent Operational Excellence: All locations within the region operate efficiently, following standardized best practices that drive high performance and productivity. Daily stand‑up meetings and continuous improvement initiatives lead to strong execution across all operational areas.
• Financial Performance & Growth: The region consistently meets or exceeds financial targets, with optimized budgets, cost controls, and revenue growth. KPIs are closely monitored, and strategies are implemented to drive profitability and expansion opportunities.
• High‑Performing Leadership Team: Regional managers and location…