Field Support Manager

Overview

Location: Charleston - 997 Morrison Drive, Suite 402

Location Charleston - 997 Morrison Drive, Suite 402

Business Our Growth, Your Opportunity. At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

• The Field Support Manager is responsible for overseeing key field and operational tasks to support market performance. This role ensures a smooth transition from construction completion to move-in by maintaining high standards of quality, efficiency, and customer experience while managing part-time team members and contributing to overall market success.

• 2+ years of experience in a related field, preferably in property management, maintenance, or construction
• Strong organizational and communication skills, with the ability to interact effectively with diverse stakeholders
• Proven problem-solving and time-management abilities in fast-paced, customer-focused environments
• Ability to manage and guide a team, promoting efficiency and operational excellence
• Exceptional attention to detail and the ability to deliver high-quality work under tight deadlines while managing multiple tasks
• Familiarity with fair housing regulations and local real estate laws is a plus
• Proficiency in Microsoft Word, Excel, and PowerPoint preferred
• Willingness and ability to learn and utilize mobile property inspection software
• Experience with MRI Software is an asset
• Self-motivated and able to work independently, as well as collaboratively in a team environment
• Reliable Wi-Fi and a conducive home workspace when not in the field
• Valid driver’s license and reliable transportation for regular site/property inspections (mileage reimbursement provided)

• Schedule and oversee part-time team members to ensure productivity and efficient task completion
• Assist with the financial monitoring of market performance, tracking key metrics and ensuring goals are met
• Conduct regular inspections of vacant homes, performing light cleaning tasks to ensure properties are always tour-ready or move-in ready; validate feedback from prospective tenants
• Perform basic maintenance tasks, such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes as needed
• Effectively communicate with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field
• Represent the market as a witness in court proceedings related to rent disputes or lease violations, when necessary
• Assist with utility inspections and ensure services are properly transferred or maintained
• Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and placing permanent lockboxes after removing temporary ones
• Verify and address HOA, HUD, city, and other municipal inspections or code violations
• Serve as the first point of contact in validating reports of unauthorized occupants, potential scams, or property abandonment; document findings, collaborate with local authorities when necessary, and post legal notices at the property
• Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members
• Other duties as assigned

• Complete all assigned daily and weekly inspections on time, meeting scheduling…