Creative Operations Manager

Job Description - Creative Operations Manager )

Job Description

Creative Operations Manager - (  )

Description

At Money Gram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast.

If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.

About the role:

We’re looking for a Creative Operations Manager to manage a series of Creative workflows, including CRM, Digital Ads and Retail initiatives. This role is for someone who thrives at the intersection of speed, scale, and performance; who can bring structure without slowing momentum; who sees creative operations not as a support function, but as a growth enabler.

You are equal parts operator and partner: comfortable building processes from scratch, and refining them as you go. You pressure-test everything against real business impact. You know how to support high-velocity marketing teams, without compromising brand integrity or regulatory non-negotiables.

You’re energized by complexity, feel comfortable operating with a ‘start up’ mindset, and motivated by tangible outcomes. You move quickly, think critically, and know when to zoom out to design systems—and when to jump back in to unblock them.

What You Will Do:

Lead end-to-end management of a group of creative projects. This includes intake to delivery, ensuring deadlines and quality standards are met

Run point between creative, marketing, product, legal/compliance, and external vendors to ensure smooth project transitions and milestones

Implement and refine creative production processes, SLAs, and playbooks that scale with the business

Quickly identify upstream bottlenecks and proactively implement solutions that ensure speed, collaboration, and resource allocation

Maintain and optimize project management tools to support efficient workflow tracking and reporting to relevant stakeholders

Facilitate communication and alignment across other teams as needed, to ensure efficient creative review processes, correct deliverables and content, and hand-offs

Oversee creative review workflows to ensure all assets meet brand, regulatory, and legal standards

Partner with channel teams to maintain up-to-date guidelines and best practices, ensuring all final deliverables meet platform standards

Track creative team performance metrics, prioritization, resource utilization, and project timelines to inform leadership decisions

Frequently audits and reports out actionable insights to optimize team capacity and maximize creative output and efficiency.

What We Are Looking For:

3+ years of hands-on experience in managing creative in a remote marketing environment

E xperience running creative operations in high-growth, performance-driven environments (fintech, startups, e-commerce, etc )

Experience managing high-volume creative production across multiple channels and formats

Comfortable designing and scaling workflows, SLAs, and playbooks that balance speed with compliance

Uses data and insights to guide prioritization, capacity planning, and continuous optimization

A collaborative team player, who can quickly identify and make decisions that protect prioritization and project timelines

Strong written and verbal communicator , with the ability to clearly identify blockers, results, tradeoffs, and solutions

Ambitious and growth-minded . You thrive most as an owner with a bias for action.

Location:

• This position will be remotely based in the United States, must be located in ET or CT time zone

Here Are Some Reasons You Will Love Working At Money Gram!

• Remote first flexibility
• Generous PTO
• 13 Paid Holidays
• Medical / Dental / Vision…