EBilling Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The eBilling Manager is responsible for managing all aspects of the firm’s eBilling team, including personnel management, workflow coordination, and team growth and development. The eBilling Manager acts as an information and quality control manager for the group.

• Provides holistic updates about eBbilling to department leadership to ensure understanding of trends and time to respond to concerns as needed.
• Reviews and/or prepares daily, weekly, or monthly reports as required.
• Administers Bill Blast and eBilling vendor websites.
• Manages new client eBilling implementations, client transitions to new platforms, matter setups, timekeeper approvals, budgets, and appeals.
• Reviews and monitors eBilling transactions and activities to ensure efficiency, accuracy, completeness, timeliness, and conformance to client and firm policies.
• Develops strategies and tactics to optimize workflow.
• Collaborates with other department leaders to address eBilling and billing inefficiencies.
• Addresses and responds to inquiries about eBilling, providing a high level of customer service.
• Acts as a liaison and escalation point between the Legal team, eBilling team and other Troutman divisions.
• Manages a team of approximately 10 eBilling Specialists, providing all day-to-day leadership as well as long-term planning and development for continued team growth
• Identifies areas of opportunity for individual team member’s development
• Works with leadership to train and develop team members
• Maintains team expectations to ensure that they are understood by each team member and monitors them for compliance
• Utilizes technology resources to maximize efficiency while maintaining the highest level of professionalism

• Ability to work in a deadline-driven environment, managing across multiple needs and initiatives.
• Highly knowledgeable in operational strategies/business models for eBilling
• Highly knowledgeable in eBilling application functionality/capabilities
• Understands Aderant, Elite, or 3E software systems
• Highly knowledgeable about legal eBilling, billing, and accounting processes
• Broad understanding of Bill Blast, eBilling Hub, Aderant, and various eBilling platforms.
• Familiarity with Legal Electronic Data Exchange Standard (LEDES) billing formats
• Ability to lead a team, focusing on personnel and process improvement.
• Able to exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff
• Strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously
• Excellent written and verbal communication skills
• Detail oriented with a commitment to accuracy
• Strong analytical, organizational, interpersonal and presentation skills
• Capable of analyzing complex problems and recommending and/or implementing solutions
• Proficient in the use of Microsoft Word and Excel

• Bachelor's degree; any combination of knowledge, skills, and experience that demonstrate the ability to perform the core responsibilities of the role may be considered
• Minimum of five (5) years of progressive eBilling experience
• Highly skilled team manager with a track record of improved team performance
• Experience in a law firm required

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities…