Resident Manager

Overview

Resident Manager I | Windsor at Dallas - Dallas, TX

Summary:

As the Resident Manager, you will oversee the smooth operation of the community, ensure an exceptional resident experience, and foster a strong sense of community. You will work closely with your direct manager, prioritizing move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role collaborates with the Sales Leadership team to ensure a smooth customer transition from prospect to resident.

By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will contribute to building a vibrant community that meets residents’ needs today, tomorrow, and every day.

Compensation overview:
Hourly starting  USD or 56,160 USD annually. The full range is 27.00–38.96 USD per hour depending on experience, tenure, and location. Bonus:
Average monthly bonus potential is 20% of base salary, paid quarterly. Total Starting Annual Compensation Potential: 67,392 USD (56,160 base + 11,232 bonus potential).

• Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
• Paid time off details: 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Opportunities for growth—we invest in our team’s development.

• Customer Focus:
  Ensure timely response to resolve or escalate resident issues appropriately.
• Lead resident package management and prepare move-in day documentation, inspections, and other steps to guarantee a seamless move-in experience for incoming residents.
• Conduct move-in day welcome appointments and post-move-in communications to ensure customer satisfaction.
• Partner with Service Manager to monitor the Work Order Program and conduct post-work order follow-ups to ensure satisfaction.
• Administrative Support:
  Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins; manage the notice to vacate process and associated paperwork; support Move Out Inspection and related programs.

• Process monthly invoices in adherence to Procurement Policy.
• Proactively monitor expenses and adjust spending according to monthly operating budgets.
• Detail monthly variances and provide recommendations to the direct manager.

• Assist in the management of Funnel CRM queue management.
• Support unguided prospect tours through signage, prepared apartments, and greeting prospects.

• 2–3 years of sales experience in retail, hospitality, or multi-family environments;
  Microsoft Office skills; undergraduate degree preferred.
• Three years of related experience and/or training, or an equivalent combination of education and experience.
• Experience in a multifamily environment and/or property management operations.
• Knowledge of Funnel CRM and Microsoft Office 365 required.
• Transferable apartment industry sales-related experience preferred.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now! Windsor Communities is dedicated to creating exceptional experiences for both residents and associates. Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous.” Windsor’s mission is to create communities where people feel truly cared for. Windsor Property Management Company is an Equal Opportunity Employer.

The company participates in the federal government’s E-Verify program, which confirms employment authorization for all newly hired employees. See Notice of E-Verify Participation and Right to Work for details.