Resettlement Supervisor

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
** Job Overview:
** The Resettlement Supervisor is responsible for supervision of staffing and direct services for the federally funded Reception and Placement and Matching Grant refugee resettlement program. This position oversees quality control for both service provision and contractual compliance. This includes overseeing new arrivals and the provision of core services within required time frames, maintaining program compliance, coordinating case file reviews, completing program reports, and overseeing the distribution and reconciliation of client funds.

The Resettlement Supervisor also participates, as required, in program planning and staff development through coordinating local training, onboarding new staff, conducting annual performance evaluations, and building and maintaining community partnerships. This position reports to the Resettlement Manager.
** Major Responsibilities:
** Responsibilities include, but are not limited to:
*** Program Oversight
**** Supervise program staff to ensure that all core services are provided within the required time frames, including Cultural Orientation, health screenings, enrollment in benefits, enrollment in schooling, family budgets and referral to job placement programming and English as an Other Language service;
* Ensure clients are placed in safe, appropriate, permanent housing as efficiently as possible. Ensure housing procedures are followed per PRM and IRC guidance;
Regularly visit IRC housing sites for quality assurance;
* Ensure use of Soft Landing, Airbnb, and CODA funds are utilized as much as possible to offset housing costs. Track use of funds;
* Conduct regular and timely case file reviews with team members;
Ensure compliance with case file documentation and reporting requirements;
* Provide training and dissemination of program updates of donor requirements through on-going review of Cooperative Agreement and organizational announcements, in collaboration with the Resettlement Manager;
* Oversee allocations and complete assurances; assist with oversight of AORs;
* Oversee Minor cases, including documentation, home visits, and SRC letters;
* Assist with providing data and reports for Site Director and IRC HQ, including annual data match, housing audits, and other reports, as requested;
* Meet with clients regularly to ensure positive resettlement experience and to regularly receive client voice and feedback;
Support client grievance when appropriate;
* Oversee R&P spending, flex funds, and required funds distribution. Reconcile spending for all arrivals;
*** Supervision
* *** Meet regularly (once or more times a week remotely and in person) with R&P staff to assign duties and ensure that tasks are completed;
* Coordinate team direct service meetings; ensure communication and collaboration across departments;
* Supervise direct service staff, Interpreters and Casework Assistants, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks;
* Ensure all R&P staff have updated development plans and work to ensure appropriate diversity, equity and inclusion measures are implemented;
* Approve timesheets and overtime.
*** Community Engagement
**** Assist with facilitating and reporting for Quarterly Consultations and the Sacramento Refugee Forum;
* Work with team members to utilize referral systems for participants to access outside services;
* Work with volunteer coordinator to establish volunteer opportunities related to case management;
Ensure R&P team is effectively utilizing and managing interns and volunteers;
* Represent R&P in internal and external meetings when requested by Site Leads.
*** Direct Service
**** Conduct pre-arrival services (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc.);
* Providing individualized and group orientations and supporting clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs;
* Independently developing reasonable resettlement and/or self-sufficiency plans and timelines for each client and managing client expectations;
*…