Studio Manager

Overview

The Studio Manager sets the tone in the studio and sees excellence as the only acceptable result of the team’s efforts. They direct, motivate, inspire, and influence the studio team with functional leadership towards studio goals. The Studio Manager will be responsible for ensuring that our guests have an enjoyable and consistent experience during every visit through effective operations management and Bunda team oversight.

The Studio Manager must always be highly motivated, positive, and provide ongoing leadership to all with a passion for delivering superior service.

Studio Managers four main responsibilities are:

• Team Management
• Member Management
• Facility Management

By managing these (4) main areas of responsibility, the Studio Manager ensures that everyone who walks through the door feels better than when they arrived. This person will work alongside the Regional Manager to ensure smooth and efficient operations on a daily basis. The role is a unique opportunity for an individual looking to make a meaningful contribution to a growing organization in the health and wellness space.

Our team is highly passionate, goal-oriented and committed to advancing the knowledge and benefits that Bunda provides.

Seeking 40+ hours a week. Must have general availability, including weekends, and holidays.

Preferred Experience:

• Experience working in a health/wellness environment is a plus, however we are willing to train the right candidate

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not an exhaustive list, and other duties may be assigned.

Primary Responsibilities

• Maintaining an engaged, productive team through strong leadership, demonstrating initiative and leading by example
• Bringing positive, team-first energy and helping make Bunda an exceptional place to work
• Attracting, hiring and retaining a diverse team of top talent
• Training, coaching and developing team members
• Foster community as a Bunda ambassador inside and outside of your studio
• Scheduling team members to maximize productivity and workload
• Leading the team with strong Membership Sales. This is measured with conversion percentage and sales performance charts
• Drive performance using LASER targets and monthly/quarterly KPI objectives
• Developing a high-energy, fun, and engaged membership culture at the studio through contests, promotions, events, and recognition
• Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
• Manage any necessary disciplinary actions involving underperforming studio employees
• Maintaining high visibility and positive interaction with guests at all times especially during class transitions. Ensuring guests receive hospitable, consistent, accessible and courteous service
• Resolving any guest complaints or membership issues with the highest level of customer service
• Promoting the benefits and value of having a Bunda Membership to guests
• Understanding and speaking to the science, technology, and benefits of training at Bunda
• Ensuring that all front desk systems are followed such as proper member check-In, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements.
• Performing monthly inventory purchasing and processing functions
• Performing and documenting studio inspections to ensure facility operation standards are met and all equipment is functioning properly
• Assisting with social media marketing and local B2B opportunities
• Actively participate on Slack: comment, react and connect with your designated studio employees
• Responsible for ensuring that the facility is clean, maintained and operationally sound
• Uphold all studio policies and maintain the culture, atmosphere and overall member experience expected from all Bunda studios

• Team player with strong leadership and supervisory skills, to effectively work and guide staff to operate at peak efficiency and manage diverse personalities
• Results driven and motivated to meet or exceed sales targets
• Ability to lead and influence others to achieve…