Store Director

Duties and Responsibilities Leadership

* Maintains an atmosphere of enthusiastic customer awareness with a strong focus on fast, friendly Customer Service. Responsible for total store CSI and communicating resolutions to customers.

* Engages in suggestive selling and other sales techniques through phone, intercom announcements, and direct customer interaction.

* Responds to incoming calls, resolves customer grievances, and closes the loop between customer and employee relations.

* Holds primary responsibility for total store operations, implementing Company and Division merchandising, operating, and sales initiatives. Drives sales, achieves gross profit targets, and manages expenses.

* Plans daily operations, monitors production processes, and ensures compliance with procedures and profitability goals.

* Communicates with Operations Specialists to ensure successful execution of sales, promotions, and Division programs.

* Communicates Company goals, objectives, policies, and procedures to department managers and employees, ensuring compliance and setting total-store expectations.

* Conducts weekly meetings with department heads to review ads, sales plans, and promotions; assigns an alternate leader when absent.

* Builds positive community relations and maintains strong communication with vendors, warehouse staff, manufacturer representatives, and corporate personnel. Monitors market conditions and competitor activities.

* Maintains productive relationships with vendors and Warehouse personnel.

* Operates computer software and electronic ordering devices to order product. Requires basic knowledge of Excel, Word, PowerPoint, and Email.

Food Safety, Sanitation, Compliance & Policies

* Ensures Company safety and health initiatives are communicated and enforced in all work practices.

* Maintains full integrity regarding Food Safety and Sanitation; responsible for storewide compliance.

* Solely accountable for food safety and sanitation for all departments.

* Ensures all employees comply with Food Safety and Sanitation rules, HIPAA, COBC, Meat Grinding & Tracking Log, Texas Workplace Benefits Plan Manager requirements, Food Handlers Manager, and all applicable state and company compliance items.

* Possesses working knowledge of Company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.

* Ensures proper code dating for all products in every department.

* Ensures compliance with Division scheduling, payroll, time clock policies, benefit plans, grooming and dress code standards, child labor laws, and other employment regulations.

* Maintains legally compliant and accurate records per retention guidelines.

* Reviews and approves department schedules in advance to ensure sufficient staffing.

* Ensures good store conditions, proper product rotation, labeling standards, and code-date accuracy. Conducts daily inspections and provides coaching.

* Uses equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

* Implements emergency procedures for equipment or software malfunctions.

* Ensures correct product temperature levels and compliance with labeling laws, state and federal regulations, and Company policies.

* Follows all workplace safety rules and procedures.

* Performs receiving duties such as breaking down loads, verifying invoices, inspecting quality, reporting shortages, stocking, and rotating product.

Human Resources

* Responsible for staffing, recruiting, hiring, and training for the entire store. Evaluates job performance and makes personnel decisions including promotions, terminations, and disciplinary actions.

* Considers recommendations from Grocery, Drug Managers, or Assistant Store Directors when applicable.

* Conducts formal performance evaluations and identifies training needs for employee development.

* Resolves employee relations issues-including discrimination, harassment, off‑the‑clock work, or violations of law-with guidance from Human Resources.

* Maintains confidentiality regarding employees, store sales, and Company information.

* Provides clear guidance and instruction to managers, supervisors, and associates.

* Ensures compliance with…