Manager, Professional Services; Technical Leads

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We are seeking a Manager to oversee a team of Event 360 Technical Leads
, strategic technical resources responsible for delivery, build‑out and implementation of Virtual, Onsite, or Hybrid projects for existing Mid‑market clients. The high‑level duties of this team include supporting and executing event delivery, leading all configuration and testing efforts, and acting as key client resources throughout the planning and day‑of‑event lifecycle.

As a Manager, your time will be spent on people management and other miscellaneous duties to support team initiatives:

• People Management:
  • Direct manager of 8‑10 Technical Leads and/or Technicians
  • Bi‑monthly 1:1s
  • Timecard / ADP / Concur approvals
  • Provide coaching feedback to direct reports on technical delivery, project support, and soft skills
  • Report and strategize on key metrics of the business
  • Ensure all SOPs are being adhered to by regular audits
  • Review all client‑facing deliverables to ensure consistent material output including Maps, Networking Specs, Deployment Plans, Step‑by‑step guides, and other collateral
  • Assist team members with complex issue resolution or configuration work, as needed
  • Escalation point for internal and client issues
  • Provide regular team updates to leadership and help identify any issues or recognitions
• Other
  
  Responsibilities include:
  • Demonstrate a high‑level of professionalism in a leadership capacity
  • Remain current and an expert in the product and functionality
  • Be an expert in team processes and ensure team compliance
  • Assist in new hire training and provide feedback for presentations
  • Conduct prospective new hire interviews
  • Involvement in project committees/taskforces
  • Ad‑hoc assignments from Manager/Director of Professional Services Organization
  • Sales involvement:
    • Assist with scope NBB/re‑engagement projects
    • Review/approve scoped hours from other team member’s scope notes
    • SOW writing/reviews for Event 360 services
  • Help manage team meetings and in‑weeks including creating agenda, managing logistics, and liaising with other departments

• Bachelor’s degree or equivalent professional industry working experience strongly preferred
• Minimum of 3 years in a leadership role
• Minimum of 5 years of work experience in client support roles of corporate meetings industry or on behalf of a multi‑national or global corporation
• Experience working in Fortune 500 corporation, travel, hospitality, software or other high‑tech industry (preferred)
• Excel at fostering new hire onboarding and team processes
• Ability to work independently and manage multiple projects simultaneously
• Ability to communicate effectively with clients and internal team members
• Proficiency with Microsoft Office, Wiki, Smartsheet and Salesforce
• Ability to travel 20%