Studio Manager

Studio Manager

Legendary Sweat Payroll LLC | Dallas, Texas, United States | General Business

Description

ESSENTIAL DUTIES & RESPONSIBILITIES

• Communicate and exude Sweat Houz Brand principles in everything you do.
• Sell memberships alongside your team to achieve studio specific goals.
• Provide high-level customer service and exceptional hospitality to Sweat Houz clients, handling client issues and concerns in a positive and timely manner.
• Guest Experience and Retention:
  We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty.
• Train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
• Maintain the Sweat Houz distinct culture and community.
• Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
• Develop awesome partnerships in your community to develop awareness.
• Cleaning off the sauna suites and laundry of towels after every session.
• Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
• Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties
• Responsible for supporting all studio-level purchasing, receiving, and supply inventory.

BENEFITS

• Paid training
• Medical/Dental/Vision
• Friendly atmosphere
• Room for growth
• Free Sweat Houz membership

QUALIFICATIONS AND SKILLS

• College Degree
• At least 3-5 years prior management experience, preferably in a spa, salon, or health + fitness facility.
• 3-5 years sales and customer service experience is required.
• Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
• A LOVE for customer service (making people happy!)
• Experience with Mind Body or a similar CRM / POS is a plus.
• Strong communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively.
• Must be highly organized with the ability to prioritize multiple tasks in the moment.
• Important to possess a passion for the Sweat Houz brand.
• Able to work a non-traditional schedule.
• A chance to work in a truly team-oriented and supportive environment.