Property & Buildings Central Region Operations Leader

Overview

Job Description
:
The Property & Buildings Central Region Operations Leader is part of our Business Line’s Operational Leadership Team with primary responsibility for overseeing the successful delivery of all projects and supporting the Business Line Executive with all aspects of the P&L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality, and safety.

This position can be based out of any of our WSP USA Property & Building offices in the Central Region, with a strong preference for our Dallas or Houston, TX offices.

• Partner with the Business Operation Director on all operational aspects of the business.
• Communicate and coordinate with Local Leaders and other managers on operational aspects of the business. Assist in monitoring P&L, project performance, and staffing.
• Collaborate with Strategic Growth Team (SGT), HR Partners, Finance Managers and Project Accounting.
• Oversee Local Operations Leaders and Business Line Project Directors (PD) duties.
• Partner with Project Delivery for project operations consistency and reporting.
• Support and promote a consistent approach to project delivery, operational reporting, quality, and other key initiatives.
• Deliver training and mentoring support for project managers and staff.
• Act as a key leader in the Business Lines.

• Support staff hiring and attrition goals.
• Monitor staff billability/billable hour goals and take corrective action when needed.
• Assist in developing corrective plans to address deficiencies identified in project performance.
• Support work sharing across regions/business lines.
• Support HR as needed with personnel issues.
• Support programs such as Safety, Sustainability and Ethics & Compliance.

• Monitor Business Line budgets and provide recommendations/corrective actions to stay within budgets.
• Operationalize region growth strategies, forecasting and funding strategy in collaboration with Business Line Executives.
• Track, support and report project funding.
• Take necessary actions to lead and improve cash flow.
• Participate in development of the annual budget process including forecasting, monitoring, analysis and recovery planning.
• Execute on the Business Line P&L priorities and strategies, including revenue generation, project margin, EBITDA, DSO, project delivery, client satisfaction, staff billability/billable hour goals and safety and other financial metrics.

• Coordinate with Project Delivery Partners to monitor that appropriate Project Reviews are conducted in the Business Line and oversee PDs to confirm they are performing their duties.
• Identify project execution risk, evaluate Project Manager performance, and identify distressed projects with corrective action plans.
• Lead work planning and negotiations sessions for key projects.
• Lead Readiness Reviews for large or high-risk projects.
• Ensure proactive project reviews are conducted on high-risk/large-value/Alternative Delivery projects and follow-up as needed.
• Identify projects in distress and provide oversight to correct issues; develop recovery teams as necessary.
• Ensure corrective deficiencies identified in project audits are addressed and provide independent research for betterment of Project Operations procedures.

• EBITDA, Net Revenue, Organic Growth, Margin Erosion, DSO, Billability, Funding (Backlog), and Headcount growth.

• 10+ years of experience.
• BA/BS Degree in Engineering, Planning, Architecture, Business, or equivalent discipline.
• Experience as a major project manager, or related role to understand project delivery issues and requirements.
• Strong understanding of project financials, team dynamics, client relationships, staffing and resource requirements, overhead elements, and performance expectations.
• Proactive problem-solving skills and clear communication.
• Leadership skills that demonstrate commitment, reliability, and accountability to desired outcomes.

WSP USA is the U.S. operating company of WSP, one of the world s leading engineering and professional services…