Operation Manager

Position Summary

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site operations, supervising warehousing, receiving, and shipping of products while meeting company service and cost objectives. Responsibilities include planning inbound/outbound volume, customer communication, space utilization, and equipment management. People management duties involve hiring, training, labor planning, performance appraisals, and problem resolution.

• Develop and implement systems and procedures for managing operations, equipment, and products safely and profitably.
• Manage operations to meet productivity and service goals and comply with client SLAs.
• Drive continuous improvement initiatives and propose cost‑saving measures.
• Meet all client‑specified KPIs and comply with the quality system.
• Apply sound communication and motivation techniques to supervise fairly, counsel, and discipline team members.
• Collaborate with Human Resources to create hiring, training, and development programs and participate in performance evaluation.
• Deliver results by leveraging the right people at the right time.
• Keep senior management and client representatives informed of critical operational issues.
• Plan daily work schedules by reviewing work orders, arrival notices, and customer instructions.
• Analyze volume demands to re‑organise warehouse space and adjust supplies, equipment, or staffing.
• Ensure effective training delivery and adherence to SOPs.
• Assess trainee progress to determine new‑hire performance and cultural fit.
• Maintain high motivation to provide excellent customer satisfaction.
• Provide ongoing growth opportunities for team members.
• Support adherence to standard operating procedures.
• Conduct routine staff meetings to review daily and weekly activities.

• Ensure team members are trained and efficient in required information systems, including WMS.
• Ensure necessary software and hardware are purchased in compliance with Corporate IT policies.
• Stay current on changes in hardware and software technology.
• Develop proficiency in client systems.

• Maintain high level of customer service for all functions.
• Provide required operational and administrative support to client accounts.
• Maintain appropriate contact with all functions and respond to requests.
• Lead meetings with key customers on operational issues.
• Coordinate management of supplier/customer visits.
• Promote positive client relationships through excellent service.

• Support development of the annual operating budget.
• Develop and manage control systems to ensure service levels and performance goals are met within cost, revenue, and profit parameters.
• Assist in ensuring budgeting and pricing activities comply with contract guidelines.

• Manage programs for sanitation, maintenance, security, housekeeping, safety, and equipment upkeep.
• Ensure team members are trained on material handling equipment.
• Stay informed of new technology and recommend applicability.

• Achieve company injury statistics and other safety metrics by cultivating a proactive safety culture.
• Audit warehouse for compliance with safety, security, and quality principles.
• Ensure statutory health and safety requirements are met.

• Work overtime as business requires, whether mandatory or voluntary.
• Perform other duties as assigned.

• Manage warehouse operations supervisors and support staff.

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Minimum 7 years in logistics/distribution or a related environment.
• Minimum 5 years in a supervisory role.
• Work in unregulated temperature conditions within mild to moderate range.

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Knowledge of applicable WMS systems.

• Strong business communication at all levels.

• High attention to detail and accuracy.
• Good organizational and personnel skills.
• Effective written and oral communication.
• Leadership, supervision, and planning capabilities.
• Flexibility to work nights and weekends as…