Assistant Program Director - Non Residential Services

Job Details

Job Location:

Dallas, TX 75237

Position Type:
Full Time

Job Category:
Management

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

In this position as Assistant Program Director (APD), you will provide critical oversight and leadership to Non-Residential Case Managers serving both the Southern Dallas Community Center and Central Dallas Counseling Center (CDCC), ensuring continuous quality improvement, and assist in leading community outreach efforts to increase client referrals.

You’ll supervise Non-Residential Case Managers who are often the first in-person contact clients have with the organization, overseeing client intakes, transportation coordination, SDCC operations, and building access while maintaining the highest standards of safety and service delivery. Provide day-to-day supervision, training, and coaching, and collaborate with Program Directors on client service delivery and census monitoring, and ensure 100% accuracy in client documentation and database management.

If you’re a natural leader who excels at building strong teams, thrives in a fast-paced environment, and wants your supervisory skills to support survivors in crisis while directly developing frontline staff, this is your opportunity to make a meaningful impact every single day.

• Provide day-to-day supervision of Non-Residential Case Managers, monitor and evaluate the effectiveness of case management services.
• Ensure Non-Residential Case Managers complete client intakes and documentation in a timely manner.
• Review the database daily to ensure 100% accuracy regarding client case management services.
• Manage concerns relating to scheduling and/or client grievances.
• Work with the Operations Team to ensure Non-Residential Case Managers are properly trained on safety cameras, client entrance protocols, and all safety protocols for entering the building.

• Ensure new staff members have a smooth, informative, and productive onboarding process during their first year of employment by providing orientation, mentoring, coaching, and training; send feedback surveys to new staff throughout their first year to capture their orientation experience.
• Encourage staff development and education; facilitate ongoing monthly training to Non-Residential Case Managers on domestic violence issues, intake procedures, crisis intervention and de-escalation, etc., and monitor regularly to ensure staff maintain professional knowledge.

• Ensure coordination of communication with staff and clients to enhance services.
• Facilitate weekly individual supervision and monthly team meetings; monitor the effectiveness of services being provided.
• Attend weekly supervision and team meetings with Program Directors.
• Collaborate with the Sr. Director of Non-Residential Services regarding client service delivery and assisting with monitoring programs.
• Interview and screen potential staff for open Non-Residential Case Manager positions.
• Administer annual and mid-year employee evaluations; provide coaching and performance feedback to members of the team.
• Work with Sr. Director of Non-Residential Services in addressing employee disciplinary notices, performance improvement plans, etc.
• Create and implement policies and procedures for Non-Residential Case Managers, in collaboration with the Sr. Director of Residential Services and Program Directors.
• Monitor and maintain inventory of client supplies and assist in securing in-kind donations.

• Attend agency-provided professional development courses relating to domestic violence and business acumen.

• Performs other job-related duties as assigned.

• Bachelor’s degree in social work, counseling, education, or related field required.
• Master’s preferred, but not required.
• At least one to two years of managing staff.

Valid Texas Driver’s License and a clear driving…