Regional Salon Manager: Haircuts Kids - Highland Village, TX

Multi-Unit Leader – 3 Salon Locations

Pigtails & Crewcuts – Haircuts for Kids:
Highland Village, TX;
Pigtails & Crewcuts – Haircuts for Kids:
Plano, TX;
Pigtails & Crewcuts – Haircuts for Kids:
Prosper, TX

The Regional Manager oversees operations, financial performance, team leadership, and brand execution for three Pigtails & Crewcuts salons in the Dallas, TX area. Each location is supported to deliver exceptional customer experiences, meet revenue and profitability goals, and uphold the company’s mission of providing fun, stress-free haircuts for children. Additionally, acting as the bridge between ownership and salon locations by driving consistency, accountability, and growth across all salons.

At Pigtails & Crewcuts we believe in creating smiles, one haircut at a time. Our salons are designed specifically for children, combining professional haircare with a fun and welcoming environment. As a Regional Manager, you’ll have the opportunity to develop and lead strong teams, impact families in your community, and drive meaningful business growth.

• Leadership & Team Development
• Recruit, coach, and develop Assistant Managers, hair stylists and receptionists.
• Conduct regular one-on-one meetings with each Assistant Manager.
• Build strong, positive team cultures aligned with company values.
• Lead performance reviews and implement development plans for each employee.
• Oversee staffing levels, scheduling efficiency, and retention strategies.

• Operational Excellence
• Ensure brand standards, service protocols, and cleanliness standards are upheld at all locations.
• Visit all sites weekly and conduct operational audits each quarter (Shear Excellence).
• Maintain consistency in customer experience across all salons.
• Oversee inventory management and retail merchandising execution.
• Ensure compliance with state board regulations and safety requirements.

• Financial Performance
• Analyze KPIs including haircut numbers, service mix, retail performance, and labor targets.
• Develop action plans to improve haircut numbers and cost control (labor and salon supplies).
• Oversee payroll hours and salon supply costs.
• Drive retail sales growth and average ticket increases.

• Customer Experience
• Ensure every salon delivers a fun, engaging, and memorable experience for children and families.
• Monitor online reviews and customer feedback.
• Resolve escalated guest concerns promptly and professionally.
• Support local marketing efforts and community engagement initiatives.

• Growth & Strategy
• Partner with ownership on growth initiatives and long-term planning.
• Implement promotions, local marketing, and seasonal campaigns.
• Identify opportunities to increase revenue, efficiency, and team performance.

• 3 – 5+ years of multi-unit management experience (retail, salon, franchise, or service-based business preferred)
• Proven leadership and team development skills
• Excellent communication and conflict-resolution abilities
• Highly organized with strong problem-solving skills
• Ability to travel between three locations weekly
• Passion for creating exceptional customer experiences

• Revenue growth across all three locations
• Labor cost control, by managing staff schedules
• Retail sales percentage, at or above Pigtails & Crewcuts benchmark
• Customer satisfaction and online ratings
• Employee retention and engagement
• Local marketing execution per Pigtails & Crewcuts requirements

• Competitive base salary
• Performance-based bonus tied to haircut numbers and labor control
• Paid time off after six months of employment
• Ongoing leadership development opportunities