General Manager - Catbird

Catbird Rooftop is a vibrant, design-forward rooftop destination overlooking the Dallas skyline. The General Manager serves as the visionary and operational leader responsible for delivering exceptional guest experiences, driving financial performance, and cultivating a high-performing team culture.

This role blends entrepreneurial leadership with disciplined execution and reports to the Director of Restaurant, Bars, and Events.

Operational Leadership

* Oversee all day-to-day operations with a hands-on leadership presence.

* Ensure seamless execution of service standards and brand expectations.

* Maintain expert knowledge of menu items, beverages, and compliance standards.

* Partner with culinary leadership to deliver an elevated dining experience.

* Anticipate high-volume periods and adjust staffing and pacing accordingly.

Guest Experience & Brand Standards

* Cultivate a culture of hospitality focused on warmth and personalization.

* Actively engage with guests to build loyalty and ensure satisfaction.

* Oversee reservation strategy and table management to maximize revenue.

* Maintain an energetic rooftop atmosphere aligned with brand identity.

Financial & Business Leadership

* Analyze daily sales and labor metrics against budget and forecast.

* Drive top-line revenue through programming and strategic initiatives.

* Maintain strong cost controls and manage payroll and tip distribution.

* Demonstrate strong P&L ownership and financial acumen.

People Leadership & Culture

* Recruit, hire, and develop high-performing hospitality teams.

* Conduct structured performance reviews and ongoing coaching.

* Lead daily pre-shift meetings and maintain team alignment.

* Foster a positive, inclusive, and high-energy culture.

Marketing & Programming

* Collaborate on marketing plans and seasonal programming initiatives.

* Develop rooftop activations, themed events, and holiday experiences.

* Contribute creative ideas that position Catbird as a premier Dallas rooftop destination.