FEC - OERP Operations Sr. Specialist

On-site Equipment Rental Program Manager

Lead day-to-day operations of First Equipment Company (FEC) On-site Equipment Rental Programs (OERP) with primary focus on managing and developing OERP teams on projects. Provide direction, coaching, and support to project on-site teams to ensure consistent execution of OERP processes, safe and efficient equipment use, and excellent service to project teams and rental vendors across assigned projects.

Essential Duties &

Key Responsibilities:

• Manage and support On-site Equipment Rental Programs (OERP) team of specialists, coordinators, and other field-based personnel to deliver consistent program execution and provide support across one or more projects.
• Develop staffing plans, schedules, and coverage strategies to ensure appropriate on-site OERP support throughout project phases.
• Provide ongoing coaching, mentoring, and performance feedback to on-site staff; conduct regular check-ins, ride-along, and jobsite observations.
• Train new on-site OERP personnel on standard work, safety expectations, documentation requirements, and customer service standards.
• Ensure consistent application of OERP procedures across projects, including equipment requests, check-in/check-out, inspections, and returns.
• Oversee on-site equipment logistics: yard layout, staging, tagging, utilization tracking, and movement between work areas.
• Maintain standard operating procedures (SOPs) and reinforce use of OERP tools (e.g., dashboards, forms, checklists, and reports) to drive operational consistency.
• Identify recurring operational issues and recommend improvements to processes, tools, and training materials.
• Partner with OERP Program Manager, Finance, and Operations teams to review on-site metrics (e.g., utilization, idle time, cycle times, vendor response, re-rent vs. owned mix) to identify trends, gaps, and risks and facilitate actions for improving performance, mitigate risks, and customer satisfaction.
• Provide field-level feedback on vendor performance, cost trends, and operational risks to inform program decisions.
• Champion safety culture among on-site OERP staff, project teams, and vendors to promote adherence to company policies and practices, and model compliance with jobsite safety protocols.
• Promote culture of accountability, responsiveness, and customer service across OERP activities.
• Serve as reliable liaison between field operations, vendors, and OERP Program Manager to facilitate operational issues.
• Visit project sites and rental vendor facilities to establish presence with stakeholders, assess program execution, observe staff performance, and identify improvement opportunities.
• Provide exceptional customer service and timely communication with project team stakeholders and on-site trade and rental vendors for relationship development and service excellence.
• Supervise team and participate in hiring process, onboarding, and deliver timely performance feedback for direct reports, contribute to performance appraisals during annual performance cycle, utilize talent management systems.
• Other activities, duties, and responsibilities as assigned

Qualifications:

• Bachelor's Degree from accredited program and minimum 4 years of experience in construction rentals, logistics, equipment, or warehouse management, or equivalent combination of education, training, and experience
• Forklift certification, desired
• In-depth understanding of OERP operations
• Solid understanding of construction equipment, jobsite logistics, and equipment maintenance requirements
• Working knowledge of financial principles including Profit & Loss (P&L), cost control, and budget forecasting
• Experience with customer satisfaction, operational efficiency, and revenue growth
• Active listening skills and responsive with strong follow-up practices
• Project management experience and able to manage competing demands
• Apply analytical thinking to assess metrics, assess performance, and manage through complex decisions and judgments
• Demonstrate leadership skills and ability to collaborate with internal and external stakeholders
• Professional presentation delivery, interpersonal relationship building, and written communication skills
• Professional verbal communication skills to communicate expectations
• Supervisory experience in warehouse, yard, or construction support operations
• Management experience with ability to coach, mentor, and develop high-performing teams
• Experience with leading continuous improvement concepts, methodologies, and tools (e.g., 5S or Lean) to impact work efficiency and productivity

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, tools, or…