Facilities Program Director

Facilities Program Director

City Vet is seeking a highly experienced, hands-on, and solutions-driven Facilities Program Director to oversee the maintenance, reliability, safety, and operational performance of facilities across our growing multi-state footprint, with primary support for the Dallas market.

This individual will play a critical role in ensuring City Vet locations are operating at the highest standards of functionality, appearance, and safety. The ideal candidate will bring a strong technical background in facilities operations, including building systems, HVAC, break-fix repair coordination, preventive maintenance, and vendor management, along with the ability to respond quickly and effectively in a fast-paced, high-accountability environment.

This role requires a strong sense of urgency, excellent communication skills, and a proactive mindset. The Facilities Program Director will be responsible for day-to-day operations, emergency response, maintenance planning, project coordination, and support for new openings, remodels, and special facilities projects.

• Oversee daily facilities operations across assigned locations, ensuring buildings, equipment, and critical systems are maintained in safe, reliable, and operational condition
• Manage and coordinate all break-fix activity, repair requests, and service escalations to ensure timely resolution and minimal disruption to business operations
• Develop, implement, and maintain robust preventive maintenance programs for HVAC, electrical, plumbing, life safety, and other essential building systems
• Conduct regular facility inspections to assess building condition, identify maintenance needs, evaluate safety concerns, and recommend corrective action
• Serve as the primary point of contact for facilities-related issues, emergencies, and urgent repair needs, responding with speed, professionalism, and accountability
• Coordinate and oversee vendors, contractors, and service providers to ensure work is completed on time, on budget, and to City Vet standards
• Monitor service quality, contractor performance, and response times, holding vendors accountable for workmanship and follow-through
• Support new site openings, remodels, relocations, refreshes, and other capital or special projects as needed
• Partner with internal stakeholders, clinic leaders, and operations teams to plan and execute repairs and projects with minimal impact to daily operations
• Review and manage facility budgets, service invoices, estimates, contracts, and project-related expenses
• Maintain detailed records for warranties, maintenance logs, equipment history, service agreements, and facility documentation
• Identify recurring facility issues, develop root-cause solutions, and recommend long-term improvements to reduce downtime and operating costs
• Track and communicate facility priorities clearly, ensuring issues are escalated appropriately and resolved in a timely manner
• Ensure facilities remain compliant with applicable safety, regulatory, and company standards
• Support capital planning efforts by identifying equipment replacement needs, building deficiencies, and infrastructure improvement opportunities
• Promote a culture of responsiveness, ownership, and operational excellence across the facilities function

• Highly responsive and dependable
• Detail-oriented with strong follow-through
• Collaborative and professional in all interactions
• Resourceful, practical, and solutions-oriented
• Comfortable working independently while partnering across teams
• Able to remain calm and effective in a fast-paced, high-demand environment
• Motivated by ownership, service, and continuous improvement

• 5+ years of progressive facilities management experience, preferably in a multi-site healthcare, veterinary, retail, hospitality, or service-based environment
• Strong technical background in facilities operations with hands-on knowledge of building systems, HVAC, break-fix repair coordination, preventive maintenance, and general building infrastructure
• Demonstrated experience managing maintenance issues across multiple locations, including urgent repairs, vendor dispatch, escalation…