Provider Success Manager

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions, and more, Lantern delivers excellent care with significant cost savings to employers and their work forces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health and to be back h convenient access to specialists nationwide, Lantern means quality care is within driving distance for most.

Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

• You use logic in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast‑paced environment and you take the time to celebrate both the small and big wins.
• Inclusion is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be part of a diverse team with different experiences and perspectives and cherish the differences in each individual that you interact with.
• You have the grit, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers and are driven to keep humanity in all decisions. Your customers aren’t just the individuals using your product; they are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focus on the truth instead of giving people the answers they want to hear.
• You thrive in a team environment. Collaboration is key in innovation and creating change.

As a Provider Success Manager (Territory Manager), you’ll serve as the primary relationship owner and operational liaison for our valued provider network partners. This role is instrumental in driving provider satisfaction, retention, and performance by ensuring seamless day‑to‑day collaboration, issue resolution, and strategic alignment with our broader organizational goals. You’ll be the trusted face of our organization for providers, building strong partnerships that grow with us.

Hybrid | Dallas, TX or Chicago, IL | Travel Required

• Act as the main point of contact for provider clinical and administrative teams.
• Build strong, long‑term relationships through regular check‑ins and on‑site visits.
• Oversee onboarding and ensure a seamless transition into ongoing partnership.
• Resolve day‑to‑day issues quickly and efficiently by partnering cross‑functionally.

• Develop strategies to enhance provider satisfaction, retention, and performance.
• Identify opportunities to improve utilization, streamline operations, and grow revenue.
• Use insights from provider interactions to inform internal product and service improvements.

• Work cross‑functionally with care, claims, product, and marketing teams to ensure provider needs are met.
• Share feedback to improve tools, workflows, and engagement approaches.
• Maintain accurate records in CRM and support engagement campaigns targeting providers.

• Bachelor’s degree required.
• Experience interacting directly with surgeons specifically, and additionally with key executives within the organizational structure of our provider agreements.
• 3+ years of job‑related experience in a client (provider) relationship development role.
• Direct experience handling portfolios consisting of multiple physician practices, Ambulatory Surgery Centers, and hospitals of differing size and demographics.
• Ability to engage interpersonally with all levels within an organization, including C‑suite.
• Process‑driven and strong analytical skills and insights.
• Strong leadership and influence management skills, ability to motivate team members to support client portfolios.
• Ability to thrive in a matrixed organizational…