Divisional Vice-President, Strategic Clients

Job Description

Welcome to AMN Healthcare - Where Talent Meets Purpose
Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker's Top 150 Places to Work in Healthcare - three years running.
• Consistently ranked among SIA's Largest Staffing Firms in America.
• Honored with Modern Healthcare's Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

Reporting directly to the VP of Strategic Clients, the Divisional Vice-President, Strategic Clients will take ownership of a portfolio of key strategic clients and Managed Service Provider (MSP) clients, accounting for over $200M in Spend Under Management. These strategic clients require a broad understanding of AMN Healthcare's comprehensive total-talent solutions. As a leader of leaders, you will also be responsible for managing a team of Directors and Managers who are responsible for cultivating successful executive-level strategic client relationships as they lead, develop, and oversee the operations of a Program Management Office.

Your role is pivotal in nurturing successful client relationships, steering the team toward excellence, and ensuring operational supremacy. You're not just meeting targets; you're crafting a high-performance culture that aligns with AMN's strategy to amplify revenue and client retention objectives. Your key responsibilities will include exceeding performance targets, implementing client-specific strategic initiatives, including cross-selling AMN service lines, and building strategic relationships throughout the client's organization.

In addition, you will lead and spearhead initiatives to streamline and standardize AMN's Program Office Operations to ensure a better client, candidate, and supplier experience.

Travel approximately 50 percent of the time

Job Responsibilities

• Ensure growth of executive-level strategic client relationships through direct contact to increase utilization of AMN solutions, review and share best practices across clients, and resolve escalated service issues to position AMN as a critical partner in the clients' success.
• Ensure partnership with enterprise-wide Recruitment, Delivery, and Fulfillment teams to meet clients' needs, resolve escalation points, ensure efficient processes, and drive prioritization in order to meet or exceed client objectives.
• Cultivate and manage relationships with the current Supplier network to address escalation points to ensure efficiency and compliance between the supplier, AMN, and the client.
• Work with leaders to review and interpret contractual terms and to keep internal partners and clients educated and informed of contractual obligations, and maintain efficiency.
• Partner with AMN internal department leaders, including clinical, credentialing, back office, AR, service-line leaders, recruitment, account management, etc., through meetings, email, teams, and phone conversations to achieve process improvement, ensure qualified and compliant healthcare professionals are successful on assignment at client sites, achieve accurate and timely billing and revenue collections, and overall ensure optimal operations.

• Provide oversight and supervision to leaders and their Program Management teams through coaching and communication to support peak performance, team member engagement, and retention.
• Facilitate a predictable and measurable meeting cadence, to include weekly team meetings, 1:1 meetings, and training to monitor progress to goals, coach, strengthen communication, and collaborate on process improvement in order to reach team production objectives.
• Ensure leaders are preparing and successfully delivering regular client business reviews, creating an opportunity for strategic partnership and client integration; work with the internal sales operations team to standardize reporting to…