Field Service Manager

About the Role:

We are seeking a highly motivated and experienced Field Service Manager to lead and support our field service team. This role is responsible for overseeing day-to-day field operations, ensuring high-quality customer service, maintaining safety and compliance standards, and driving team performance to meet company goals.

Key Responsibilities:

Manage, schedule, and support a team of field technicians or service personnel across assigned regions.

Ensure timely and effective delivery of service, maintenance, and installations.

Monitor performance metrics and provide coaching and development to field staff.

Conduct site visits and field inspections to ensure quality, safety, and customer satisfaction.

Coordinate with internal departments (e.g., logistics, sales, customer service) to optimize field operations.

Handle escalated customer issues and ensure resolution in a professional and timely manner.

Ensure compliance with all health and safety regulations and company policies.

Track inventory and equipment usage and ensure proper maintenance.

Maintain accurate documentation, reporting, and service records.

Support recruitment, onboarding, and training of new field personnel.

Qualifications:

Proven experience in a field service or operations management role.

Strong leadership, communication, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment.

Working knowledge of field service management systems or software (preferred). Fullbay knowledge is a plus.

Technical knowledge relevant to the industry (e.g., mechanical, electrical)
Valid driver’s license and ability to travel as needed.

Ability to pass background and drug screening.

Benefits:

Health, dental, and vision insurance
401k Paid time off and holidays

Monthly bonus potential based on performance metrics

Opportunities for professional development and advancement

Proven experience in a field service or operations management role.

Strong leadership, communication, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment.

Working knowledge of field service management systems or software (preferred). Fullbay knowledge is a plus.

Technical knowledge relevant to the industry (e.g., mechanical, electrical)
Valid driver’s license and ability to travel as needed.

Ability to pass background and drug screening.
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