Sr. Partner- Consulting SME

Associate Vice President (AVP) - Managed Product as a Service

(MPaaS)

Location:

United States

Reporting To:
Consulting Leadership / Industry Practice Head

Practice:
Communications, Media & Technology (Telecom)

Role Summary

We are seeking an entrepreneurial driven AVP Delivery Leader to establish and lead a

new Managed Product as a Service (MPaaS) practice. The role will be responsible for

building and scaling a consulting-led business encompassing product consulting,

managed services, service delivery, customer success, licensing operations,

and strategic growth initiatives.

MPaaS will be a sub-practice under CMT consulting The AVP will own end-to-end subpractice

leadership, including revenue growth, delivery excellence, customer

engagement, alliance management, talent acquisition, and operational governance.

Key Responsibilities

Practice Leadership & Growth

* Build and lead the Managed Product as a Service practice from inception, with

Back-up EXEC product suite under partnership with Cloud Software Group and

named set of distributors/channel partners.

* Define execution strategy, operating model, service offerings, and delivery

plans.

* Establish a scalable consulting, delivery and managed services organization.

* Develop annual business plans, revenue forecasts, and growth roadmaps.

* Own sub practice P&L and profitability targets.

Revenue & Business Development

* Drive growth of a multi-million-dollar portfolio across consulting,

implementation, managed services, and support.

* Identify and develop new opportunities with distributors, and enterprise

customers.

* Lead executive-level client discussions and delivery accountability.

Strategic Alliance Management

* Serve as partnership, and delivery owner for CSG and key ecosystem

partners/distributors.

* Develop joint business plans and strategic initiatives.

* Coordinate with distributors and channel partners to accelerate market

adoption.

* Drive partner-led revenue and co-selling opportunities.

Managed Services & Service Delivery

* Establish governance and delivery frameworks for managed services operations.

* Lead transition and transformation programs.

* Oversee service delivery, customer satisfaction, SLAs, KPIs, and operational

excellence.

* Ensure successful onboarding and management of support teams.

Product & Consulting Leadership

* Develop consulting offerings around CSG products and platforms to begin with

and scale up across CMT clients on Managed Product portfolio of offerings.

* Create reusable assets, accelerators, methodologies, and best practices.

* Act as a trusted practitioner to C-level executives.

* Provide thought leadership on Product Models Digital Transformation, Customer

Experience, and Monetization.

Talent & Organization Building

* Recruit, mentor, and develop consulting, delivery, and support teams.

* Build a high-performance culture focused on accountability and innovation.

* Lead workforce planning and capability development.

* Lead seamless integration of any re-hire/rebadged candidates for the capability

area

Financial Accountability

The AVP will be accountable for:

* Revenue growth and portfolio expansion.

* Practice profitability and utilization.

* Managed services delivery performance.

* Customer retention and satisfaction.

* Strategic alliance outcomes.

* New business acquisition and pipeline development.

Required Experience

Must Have

* 25+ years of experience in Product Management and monetisation services,

Digital Transformation, or Managed Services.

* 15+ years leading large consulting, delivery, or managed services organizations.

* Demonstrated experience managing multi-million-dollar revenue portfolios.

* Proven ability to build and scale practices or business units.

Preferred

* Direct experience with platforms and solutions.

* Exposure to distributor/channel-led business models.

* Knowledge of SaaS, Managed Services, and Product-as-a-Service operating

models.

Leadership Competencies

* Strategic Thinking

* Executive Presence

* Commercial Acumen

* Practice Building

* Customer Centricity

* Alliance Management

* Financial Management

* Team Leadership

* Change Leadership

* Innovation & Growth Mindset

Success Metrics (Year
1)

* Successfully establish and operationalize the MPaaS practice.

* Deliver transition and stabilization of managed support services.

* Achieve revenue and profitability targets.

* Build and lead a high-performing consulting and delivery organization.

* Expand strategic partnership opportunities with CSG and distributors.

* Establish executive relationships across key client accounts.

Why this role exists

This role is being created to lead a newly established business of Managed Product

as a Service expected to generate significant recurring revenue through ($300M

Revenue over 5 years) managed services, consulting, product operations, and strategic

partner-led growth. The AVP will serve as the executive leader responsible for scaling

the business and transforming it into a strategic growth engine.