Station Manager - Dallas​/Fort Worth International Airport

Job Details

Job Location:

Contour DFW - DFW Airport, TX 75261
Position Type:
Full Time
Education Level: High School

Travel Percentage :
Negligible

Job Shift: Any
Job Category:
Customer Service

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remain at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

• Insurance
  • Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan
  • Eligibility begins the first day of the month following your hire date.
  • The Company offers a matching contribution up to 6% of your eligible compensation.
  • Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
• Paid Sick Leave
  • Accrual of up to 56 hours of paid sick leave per year.
  • Unused sick leave rolls over annually until your sick bank reaches 480 hours.
• Vested Vacation Hours
  • Eligible to receive vacation hours on January 1st following your hire date.
  • These hours will be vested and available for use in accordance with Company policies.
• Non-Revenue/Space Available (NRSA) Travel Privileges
  • NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.
• Leaves of Absence
  • Eligible for various types of leave, including:
    • Medical Leave
    • Non-Medical Family Care Leave
    • Maternity and Paternity Leave
    • Personal Leave
  • Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at

The Station Manager is responsible for leading and coordinating all aspects of airport operations at the assigned station. This position oversees ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer-focused service.

The Station Manager provides direct supervision, training, and support to Cross-Utilized Airport Agents, while also maintaining compliance with all Company policies and regulatory requirements.

This role requires strong leadership, communication, and problem-solving skills to manage day-to-day operations, respond to irregular situations, and uphold Contour Airlines’ commitment to safety, professionalism, and exceptional customer service.

• Oversee day-to-day station operations, ensuring safety, regulatory compliance, and on-time performance.
• Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, performance management, and corrective action when required.
• Interact directly with passengers, flight crews, ground handling staff, and vendors to ensure exceptional customer service.
• Perform and oversee ticket counter, gate, baggage, and ramp duties, including check-in, re-booking, boarding/deplaning, baggage handling, and special service requests.
• Marshal, tow, pushback, and deice aircraft while maintaining ramp safety and GSE integrity.
• Conduct investigations of operational incidents (e.g., GSE or aircraft damage, LOIs), prepare reports, and implement corrective actions.
• Respon…